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Counseling & Coaching Services

Everyone needs a little help from time to time.

Key’s Live Well & Thrive | Employee Support and Wellness Program provides professional and confidential counseling and coaching services to help employees get the support they need, when they need it.


Key employees are eligible for up to six free counseling sessions at no cost. Professional counselors are available 24 hours a day, seven days a week to help employees and their household members deal with personal or work-related pressures, emotional health concerns, work-life needs and other issues.

Key employees are also able to participate in Wellness Coaching through Live Well & Thrive, which is a confidential program designed to help you define goals, keep accountable and achieve your desired end state. Coaches can help you work on solutions for a variety of issues including handling work stress, nutrition, exercise, not getting enough sleep and more vs. mental and emotional health issues. Coaching is not counseling, and session limits do not apply to this service.

In addition, the Live Well & Thrive Program also offers convenient online information and a digital platform, myStrength, to help with a range of challenges, including:

  • Anxiety
  • Depression
  • Mindfulness
  • Sleep improvement
  • Stress

The information provided above is intended to be a summary of Key’s benefit programs. Detailed eligibility criteria and other information is available on HR Online.

HSA checking account is provided by KeyBank National Association (KeyBank), Member FDIC.

Key is an Equal Opportunity and Affirmative Action Employer.