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Financial Relief for Personal Hardship

Helping employees with unexpected events.

Key's Hardship Relief Fund provides financial assistance for employees faced with unexpected life events.


Eligible employees* can receive financial assistance from the Hardship Relief Fund when they meet all three requirements below:

  1. Experience either a qualified disaster or emergency hardship event
  2. Demonstrate financial need directly in consequence of the event to pay for basic necessities
  3. Complete a formal application and submit appropriate documentation as requested

Employees may apply to the Fund once for each qualifying event and may receive up to $3,000 in total assistance in a rolling 12-month period.

Through the Hardship Relief Fund, employees may receive financial assistance with basic needs related to food, housing, utilities and transportation that are the immediate and direct result of a qualifying event.

Additional Hardship Relief Options

Key also offers the following options for hardship assistance.

401(k) Hardship Withdrawal
For questions regarding a hardship distribution from the 401(k) plan, please call Fidelity Retirement and Stock Plan Services at 1-866-402-7128.

Life Insurance Accelerated Death Benefit
For questions regarding the Life Insurance Accelerated Death Benefit, please contact KeyBank Employee Services at 1-888-KEYS2HR (1-888-539-7247).


Based on their most recent hire date

The information provided above is intended to be a summary of Key’s benefit programs. Detailed eligibility criteria and other information is available on HR Online.

Key is an Equal Opportunity and Affirmative Action Employer.