Key's Hardship Relief Fund provides financial assistance for employees faced with unexpected life events.
Eligible employees* can receive financial assistance from the Hardship Relief Fund when they meet all three requirements below:
- Experience either a qualified disaster or emergency hardship event
- Demonstrate financial need directly in consequence of the event to pay for basic necessities
- Complete a formal application and submit appropriate documentation as requested
Employees may apply to the Fund once for each qualifying event and may receive up to $3,000 in total assistance in a rolling 12-month period.
Through the Hardship Relief Fund, employees may receive financial assistance with basic needs related to food, housing, utilities and transportation that are the immediate and direct result of a qualifying event.
Additional Hardship Relief Options
Key also offers the following options for hardship assistance.
401(k) Hardship Withdrawal
For questions regarding a hardship distribution from the 401(k) plan, please call Fidelity Retirement and Stock Plan Services at 1-866-402-7128.
Life Insurance Accelerated Death Benefit
For questions regarding the Life Insurance Accelerated Death Benefit, please contact KeyBank Employee Services at 1-888-KEYS2HR (1-888-539-7247).