Interview

How has your career grown at Key?

I was a Branch Manager with Key for four years. I loved working with the local community in that role but was interested in expanding my skill set and my sphere of influence. For years I had been working to build a reputation as a great leader and collaborator. When I shared my interest in growing my career, members of KeyBank’s leadership team embraced the idea and encouraged me to step out of my comfort zone and take on the role of Home Lending Leader. I admitted that I had much to learn, but they saw my value as a people leader and committed to training and preparing me for the role.

How else has Key contributed to your career development?

My advice to people who want to grow their careers is to get on people’s calendars. A desire among leaders to mentor and be accessible to team members is a hallmark of Key’s culture. My experience with reaching out to some of our top leaders was very positive, and it has helped me along my career journey. When I sat down with them, I consistently was met with a “what can I do to help you?” attitude, rather than “why did you call me?” That positive reception has inspired and encouraged me. Sometimes it’s nice to talk things through with seasoned leaders who aren’t your boss.

How have you been set up for success in your role?

The Mortgage Department has a training curriculum called the Building Mastery Program. This program has been critical to my becoming an expert in home lending and quickly uncovering opportunities for pipeline building. Two other things that have supported me in my role are the networking opportunities and flexibility Key offers us. Regular meetings with realtors and the routine sharing of client impact stories create a constant source of learning. Also, not being micro-managed and being able to structure my days in a way that allows me to optimize my productivity supports my success as a mortgage leader.

Key is an Equal Opportunity and Affirmative Action Employer.