Find the KeyBank phone number you need below to contact KeyBank customer service.

Personal Banking

Service Area

Phone Number

Live Help Hours
24-hour automated service available

Account Information

800-KEY2YOU® (539-2968)

24 hours

Online Banking Customer Service

800-539-1539

M-F 7 a.m. – 12 a.m. ET
Sa-Su 8 a.m. – 9 p.m. ET

Report Identity Theft and Other Fraud

800-433-0124

M-Th 9 a.m. – 8 p.m. ET
F 9 a.m. – 9 p.m. ET
Sa 9 a.m. – 5 p.m. ET

Lost or Stolen Credit, ATM or Debit Card

800-539-9056

24 hours

TDD/TTY
(for the Hearing Impaired)

800-539-8336

24 hours

International Customers

716-838-8600

24 hours

HSA

888-KEY-2020

24 hours

Business Banking

Service Area

Phone Number

Hours

General Inquiries

888-KEY4BIZ® (539-4249)

M-F 8:00 a.m. – 9:00 p.m. ET
Sa 8:30 a.m. – 5:00 p.m. ET

Credit Card Customer Service

888-KEY4BIZ® (539-4249)

M-F 8:00 a.m. – 9:00 p.m. ET
Sa 8:30 a.m. – 5:00 p.m. ET

Corporate and Institutional Banking

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