Other KeyBank Phone Numbers & Hours

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Personal Banking Phone Numbers Live Help Hours

24-hour automated service available

Account Information 800-KEY2YOU® (539-2968) M-F 7 a.m. – 9 p.m.
Sa-Su 8 a.m. – 6 p.m.
Online Banking Customer Service 800-539-1539 M-F 7 a.m. – 12 a.m. ET
Sa-Su 8 a.m. – 9 p.m. ET
Email, Identity Theft, and Other Fraud 800-433-0124 M-F 8 a.m. – 9 p.m. ET
Sa-Su 9 a.m. – 6 p.m. ET
Credit Card Customer Service 866-951-3873 24 hours
Credit Card Customer Service
(former HSBC cardholders)
888-339-3228 7 a.m. – 2 a.m. ET
Lost or Stolen ATM or Debit Card 800-539-9056 24 hours
TDD/TTY
(for the Hearing Impaired)
800-539-8336
M-F 8 a.m. – 8 p.m. ET 
Sa-Su 8 a.m. – 9 p.m. ET
International Customers 716-838-8600
(call collect and we will accept the charges)
M-F 7 a.m. – 9 p.m. ET
Sa-Su 8 a.m. – 6 p.m. ET
Business Banking Phone Numbers Hours
General Inquiries 888-KEY4BIZ® (539-4249) M-F 7:30 a.m. – 9:00 p.m. ET
Sa 8:30 a.m. – 5:00 p.m. ET
Credit Card Customer Service 866-951-1388 24 hours
Credit Card Customer Service
(former HSBC cardholders)
888-339-3228 7 a.m. – 2 a.m. ET
Corporate and Institutional Banking
Locate a professional