KeyBank Phone Numbers & Hours

Find the KeyBank phone number you need below to contact KeyBank customer service. Are you looking for branch hours and locations? Find your local branch.

Personal Banking Phone Numbers Live Help Hours

24-hour automated service available

Account Information 800-KEY2YOU® (539-2968) M-F 7 a.m. – 12 a.m.
Sa-Su 8 a.m. – 9 p.m.
Online Banking Customer Service 800-539-1539 M-F 7 a.m. – 12 a.m. ET
Sa-Su 8 a.m. – 9 p.m. ET
Email, Identity Theft, and Other Fraud 800-433-0124 M-F 8 a.m. – 9 p.m. ET
Sa-Su 9 a.m. – 6 p.m. ET
Credit Card Customer Service 800-KEY2YOU® (539-2968) M-F 7 a.m. – 12 a.m.
Sa-Su 8 a.m. – 9 p.m.
Lost or Stolen Credit, ATM or Debit Card 800-539-9056 24 hours
TDD/TTY
(for the Hearing Impaired)
800-539-8336
M-F 8 a.m. – 8 p.m. ET 
Sa-Su 8 a.m. – 9 p.m. ET
International Customers 716-838-8600
(call collect and we will accept the charges)
M-F 7 a.m. – 9 p.m. ET
Sa-Su 8 a.m. – 6 p.m. ET
Business Banking Phone Numbers Hours
General Inquiries 888-KEY4BIZ® (539-4249) M-F 8:00 a.m. – 9:00 p.m. ET
Sa 8:30 a.m. – 5:00 p.m. ET
Credit Card Customer Service 888-KEY4BIZ® (539-4249) M-F 8:00 a.m. – 9:00 p.m. ET
Sa 8:30 a.m. – 5:00 p.m. ET
Corporate and Institutional Banking
Locate a professional