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Overview

February 2017 - Instances of fraud in the form of email and telephone phishing, and SMiShing (text phishing) scams have been reported recently. These scams are especially prevalent in the wake of widely publicized bank mergers or acquisitions. All KeyBank and former First Niagara clients should be aware of the types of phishing scams that may be perpetuated during this time to help avoid becoming a victim.

What to Know:

  • Phishing email messages typically contain an urgent message or alert about a situation needing immediate action. The recipient is asked to review, provide or update sensitive information by clicking a hyperlink or attachment, which if clicked, may install malicious code on the computer or mobile device.
  • Telephone phishing occurs when a caller impersonates a trusted individual or entity in an attempt to gain information or access to your personal information. VoIP (Voice over Internet Protocol) phishing is another form of telephone phishing that uses technology to create a fake Caller ID name to impersonate a trusted entity.
  • SMiShing (Text) phishing is similar to email phishing, but utilizes text messaging (aka SMS messages) on mobile devices. The messages are designed to trick the recipient to respond in some manner (e.g., clicking a link, sending a reply text message, going to a Web address or calling a phone number listed in the message) and inadvertently divulging personal or confidential information.

What to Do:

  • If you receive a phishing email message with an urgent message regarding an account you hold and asking you to provide or confirm personal or account related information, do not click the hyperlink or attachment.
  • If it appears to be sent from KeyBank, forward it to emailfraud@keybank.com. If not, then immediately delete the message from your inbox.
  • If you receive an urgent phone call, voice mail or text message mentioning a problem with an account you hold and asking you to provide or confirm personal or account-related information, do not answer questions or take any requested action. Immediately hang up the call or delete the text message.
  • For Key clients or businesses, if you responded to a suspicious email of this nature and provided any information about your KeyBank account, immediately contact Key’s Fraud & Disputes Hotline at 800-433-0124.
  • For non-Key Clients: If you responded to a suspicious email of this nature and provided any personal or account-related information, immediately contact your financial institution.

This material is presented for informational purposes only and should not be construed as individual advice.

KeyBank does not provide legal advice.

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