Security is of the upmost importance to us, and we take these potential scams very seriously. We want you to know what to look for and how to respond if you’re impacted by this scam.

What to Know

Unfortunately, unemployment fraud has become more prevalent since the beginning of the COVID-19 pandemic. In these latest scams, fraudsters use phishing emails and other social engineering tricks to gain personal information from victims. Then, they use the name, birth date and Social Security number they’ve obtained to file for unemployment.

What to Do

  • If you’re a KeyBank client who may have shared account or personal details, contact us. If you provided any KeyBank account or personal information after answering a suspicious phone call, clicking a link or calling a phone number from a suspicious text or email, immediately contact our Fraud and Disputes Hotline at 1-800-433-0124.
  • Contact your state’s unemployment office if you are affected by this scam. We’ve received reports from people who’ve received unemployment benefit confirmation letters or prepaid cards that were applied for illegally. Because unemployment claims are handled by state agencies, it’s important that you contact your state’s unemployment office directly.
  • Do not give personal information to anyone who contacts you. Banks, unemployment agencies and government offices will not call, email or text you unexpectedly to verify your personal information. Do not give out your bank account, debit account or other account information.
  • Practice secure online habits:
    • Do not open attachments or click links within emails from senders you don't recognize.
    • Do not provide your username, password, date of birth, Social Security number, financial data or other personal information in response to an email or robocall.
    • Instead of clicking a suspicious link, always verify the URL of legitimate websites by manually typing them into your browser. When the legitimate URL is typed into a browser, in front of it will appear a lock icon and the letters “https.”
    • Check for misspellings or wrong domains within a link. For example, notice if an address that should end in a ".gov" ends in ".com" instead.

Learn more about how we protect client information from fraud and theft at

This material is presented for informational purposes only and should not be construed as individual advice.

KeyBank does not provide legal advice.