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Customer Service Specialist

Help others and launch your career in financial services.

At the KeyBank Contact Center, we are an engaged and fun team that helps our clients thrive by delivering ease, value and expertise during every client interaction. We strive to deliver first call resolution and provide a best-in-class client experience.

As a customer service specialist, you’ll work in an exciting environment where you’ll answer questions, solve problems and help our clients achieve financial wellness. Our Contact Center teams are well-trained and share their expertise in bank products and services with our clients. For that reason, the Contact Center has become a career launch pad for those who seek to expand their experience and influence within the bank. We offer a comprehensive training program that includes classroom instruction, observation, and “buddy” calls to help build your knowledge and ensure your success. We are fully committed to creating a work environment where our employees pursue personal and professional growth and can be proud of the work they do.

Related Backgrounds

  • Customer Service
  • Retail Sales
  • Hospitality

Core Competencies

  • Customer service experience
  • Problem resolution abilities
  • Strong verbal and written communication skills
  • Flexibility and patience to work in a fast-paced, high-volume call center

We have Contact Center opportunities in Northeastern Ohio and Western New York.