Mortgage and Personal Loan FAQs
Your mortgage loan is already a KeyBank loan. On 3/16/26, we’ll simply be transitioning your account from Laurel Road’s online and mobile banking to KeyBank’s online banking and mobile app. There will be no other changes to your existing mortgage account.
No. Your loan will continue to be owned and serviced by KeyBank.
Your personal loan is already a KeyBank loan. On 3/16/26, we’ll simply be transitioning your account from Laurel Road’s online and mobile banking to KeyBank’s online banking and mobile app. There will be no other changes to your existing personal loan account.
No. Your loan will continue to be owned and serviced by KeyBank.
No, you can continue to make payments as you normally do today.
The terms and conditions of your loan(s) are not changing. If you have a fixed rate loan, your rate will not change. If you have a variable rate loan, it will continue operating under its current terms.
Yes. KeyBank has a full array of loan and lending services. You can visit our website to learn more.