One look. One experience. One KeyBank.
Laurel Road® and KeyBank are uniting our services.
We’re making it official! In March of 2026, Laurel Road will be joining the KeyBank name and banking platforms to enhance your overall banking experience. You’ll benefit from the combined strengths of a convenient digital experience and full-service banking. You’ll also gain access to a broader suite of financial solutions designed to help you save, borrow, and plan for the future.
As part of this process, your existing Laurel Road checking, savings, and/or credit card accounts will transition to similar KeyBank accounts. Personal loan, mortgage, and student loan accounts will simply transition to Key’s online and mobile banking, since they are already KeyBank accounts.
These changes will take place automatically. There is nothing you need to do at this time, and you may continue using your accounts as usual. Please note that we are not selling or transferring your account(s) to another financial institution. We’re simply unifying all accounts under the KeyBank name.
We’re committed to providing you with a seamless banking experience throughout this transition and keeping you informed every step of the way.
Important dates to keep in mind
- Right now: Continue to bank as you normally do, using your same account(s) and online banking.
- Now through March 16: Carefully review the account agreements available in your online banking Doc Hub (for deposit accounts) or as received in the mail (for credit card), as well as any additional notices KeyBank sends you.
- March 13 – 15: Your account(s) will transition over this weekend. Please note that access to your Laurel Road online banking or mobile app may be unavailable during this period.
- Checking, savings, and credit card accounts: You’ll still have full access to your funds and be able to use any Laurel Road checks, debit card, or credit card you may have.
- Personal loan and mortgage accounts: Any loan payments can be made on or before March 13 or on March 16 and will be posted accordingly.
- Student loan accounts: You can continue to make student loan payments through MOHELA® during this time.
- March 16: Begin signing on to KeyBank online banking and the KeyBank mobile app using your existing Laurel Road username and password.
For detailed timing for your specific account type(s), please refer to the following section(s):
Look for more information from us.
You’ll receive product-specific KeyBank Account Transition Guides and Account Agreements prior to the transition, so you’ll know exactly what to expect. In the meantime, please check out our Frequently Asked Questions to learn more, or call us. To find a KeyBank branch near you, visit key.com/locations.
General FAQs
Laurel Road has been part of KeyBank since 2019 — and soon, we’ll be bringing everything together under the KeyBank name. In March, Laurel Road checking, savings, and credit card accounts will transition to similar KeyBank accounts. Personal loan, mortgage, and student loan accounts will simply transition to Key’s online and mobile banking, since these are already KeyBank accounts.
We’re uniting KeyBank and Laurel Road into one full-service banking experience. You’ll have access to a wider range of financial solutions, including new premium offerings like our Key Wealth Management services. And if you live in one of the 15 states where we have branches, you’ll also be supported by our network of KeyBank branches and experienced bankers.
Your Laurel Road account(s) will transition to KeyBank account(s) in March 2026.
For checking, savings, and credit card accounts, we’ll automatically convert your Laurel Road account(s) to equivalent (or similar) KeyBank account(s). Your money will remain safe and secure, and your funds will remain fully accessible during the transition.
Personal loan, mortgage, and student loan accounts will simply be moved from Laurel Road’s online and mobile banking to Key’s online and mobile banking, since these are already Key accounts. Student loans will continue to be serviced by MOHELA.
We’ll send you product-specific KeyBank Account Transition Guides and Account Agreements prior to the transition, so you know exactly what to expect for each type of account you have with Laurel Road. In the meantime, you can refer to our FAQs for each of your product type(s).
Just make sure your Laurel Road profile/account is updated with your current contact information (name, phone number, address, and email address), so we’ll have no issues contacting you during this process. No other action is required from you at this time. You’ll be receiving additional details from us shortly before the transition dates.
KeyBank offers a full range of financial services, products, and solutions, including many of the same or similar products and services that you have with Laurel Road.
We’re working hard to ensure minimal disruption for all clients. During the transition weekend of 3/13 – 3/15, there may be a brief period that you won’t have access to either Laurel Road or KeyBank online and mobile banking platforms.
Who is KeyBank?
KeyBank is one of the nation’s largest full-service banks. We have more than 1,000 branches across 15 states, and over 40,000 KeyBank and Allpoint ATMs1 nationwide. We’re headquartered in Cleveland, Ohio, and take great pride in supporting the local communities we serve. We’re a strong, stable bank with longstanding relationships — in fact, 2025 marked our 200th anniversary!
We have branches throughout Alaska, Colorado, Connecticut, Idaho, Indiana, Maine, Massachusetts, Michigan, New York, Ohio, Oregon, Pennsylvania, Utah, Vermont, and Washington.
General Account and Access FAQs
No, that won’t be necessary. We’ll automatically transition your current Laurel Road checking, savings, and/or credit card accounts to similar KeyBank accounts with no action needed from you. We’ll simply transition your personal loan, mortgage, and/or student loan accounts from Laurel Road’s online and mobile banking to Key’s online and mobile banking, since these are already KeyBank accounts. Your student loan will continue to be serviced by MOHELA.
For detailed information, you can refer to our FAQs for your specific product type(s):
Yes. We’ll transfer your existing bill payments over for you, with no action needed on your part.
No. Your payments to third parties should continue to work without disruption. If you encounter an issue, please contact the third party your payment is being made to.
No. You don’t have to worry about payment delays as a result of this transition.
While you can expect no payment issues during the transition, we do encourage you to check your payment confirmations for your first few scheduled payments.
Yes! We’ll carry these over automatically to help make your transition as seamless as possible.
If you live in or visit one of our 15 states, then yes! After the transition, you’ll have access to a physical branch and its team of experienced bankers and relationship managers. Find a branch near you.
Yes! You’ll continue to have convenient, 24/7 access to your accounts through Key’s online banking and mobile app.
- Beginning 3/16/26, you’ll sign on to KeyBank online banking using your existing username and password. If you’re already a KeyBank client, your Laurel Road transitioned accounts will now appear in online and mobile banking.
- Please keep in mind that during the actual transition of 3/13 – 3/15, you may not be able to access your Laurel Road online banking for a period of time.
No, you’ll need to re-enroll for alerts in online banking after the transition. You can set up timely notifications to be sent to your email or mobile device via text message. (Carrier messaging rates may apply.)
Your digital wallet will continue to work until you activate your new KeyBank card, at which time you’ll need to add your new card to your digital wallet.
Beyond traditional banking, KeyBank has a range of unique features and services for our clients, including:
For now, please continue to contact Laurel Road at 1-833-427-2265. Beginning 3/16/26, you can call 1-800-KEY2YOU® (1-800-539-2968) for account information and customer service, 24 hours a day, 7 days a week. Dial 711 for TTY/TRS.
Online and Mobile Banking
No, the Laurel Road app will be discontinued after 3/13/26. But you can still enjoy the convenience of mobile banking with our KeyBank mobile app — and you can even sign on with the same username and password you use now.
Yes, if you want the best digital experience on your devices, you should download the KeyBank app. You’ll be able to see your account and transaction history in the app on or after 3/16/26.
Not at all. For your convenience, you’ll be able to use your existing Laurel Road username and password to sign on to KeyBank online and mobile banking.
Yes. Through Key’s online banking, you’ll have access to up to 18 months of your combined Laurel Road/KeyBank transaction history for deposit accounts and up to 13 months of your combined Laurel Road/KeyBank transaction history for credit card accounts.
Yes. At Key, you can always access up to seven years of your Laurel Road/KeyBank statements.
Briefly, yes. We expect there to be one or more brief interruptions to online and mobile banking during the transition weekend of 3/13 – 3/15. By 3/16, access to KeyBank’s online and mobile banking services will be fully restored, and online access to Laurel Road will be discontinued.
If you have previously authorized a third-party app or financial institution to gather your Laurel Road banking information, you will need to re-authorize access to your new KeyBank account(s) after the transition.
Branches and ATMs
Yes! You’ll continue to be able to use our network of more than 40,000 KeyBank and Allpoint ATMs1 nationwide. You can find the KeyBank or Allpoint ATM closest to you in our KeyBank mobile app or at key.com/locations.
Of course — and we’d love to meet you in person! You can visit any of our 1,000+ branches across 15 states. To see if there are KeyBank branches in your area, check our mobile app or visit key.com/locations.
As a regional bank, KeyBank has branch locations in the following states: Alaska, Colorado, Connecticut, Idaho, Indiana, Maine, Massachusetts, Michigan, New York, Ohio, Oregon, Pennsylvania, Utah, Vermont, and Washington. If you live outside of these areas, you may continue to bank conveniently online through Key’s online and mobile banking, or contact a KeyBank banker by phone.
If you live in a different state, we still offer easy access to our experienced bankers by phone. Beginning 3/16/2026, please call 1-800-KEY2YOU® (1-800-539-2968). Dial 711 for TTY/TRS.
Security and Privacy
Your existing customer sharing and solicitation elections will remain in effect at KeyBank. If you have any questions, please review our Privacy Policy.
We take the security of your data and information seriously. That’s why we use sophisticated tools, technology, and training to help keep the information you entrust to us safe, protected, and secure.
We also have a dedicated online Fraud Protection Center to help you stay informed of the latest fraud schemes and to share prevention measures to help you avoid becoming a victim.
Please be advised that KeyBank will never ask for:
- Your full Social Security number or bank account number
- Your usernames or passwords
- One-time passcodes
No, there are no differences between the KeyBank Privacy Policy and the Laurel Road Privacy Policy.
Help and Support
We’ll make sure you always have a resource available to assist you:
- For questions about the transition, please review the KeyBank Transition FAQ or call Laurel Road at 1-833-427-2265 until 3/15/26.
- For questions about your current Laurel Road accounts, call Laurel Road at 1-833-427-2265 until 3/15/26.
- For questions about KeyBank, call us at 1-800-KEY2YOU® (1-800-539-2968) beginning 3/16/26.
- For TTY/TRS, dial 711.
Beginning 3/16/26, you can contact us in the manner most convenient for you:
- Phone: Call 1-800-KEY2YOU® (1-800-539-2968). Dial 711 for TTY/TRS.
- Branch: Easily find branch locations or schedule an appointment online.
Support is available by phone 24/7/365. Simply call us at 1-800-KEY2YOU® (1-800-539-2968) or dial 711 for TTY/TRS. Branch hours can vary.
If you have questions about your specific account’s terms and conditions, refer to the email or letter you receive from KeyBank referencing the Account Transition Guide and Account Agreements.
Taxes and Documentation
You may receive tax documents from both Laurel Road and Key for tax year 2026.
You may access your last seven years of tax forms in the Doc Hub in Key’s online banking and in the KeyBank mobile app under Statements & Documents.
You’ll continue to receive your monthly statements digitally, and they’ll begin coming from KeyBank after 3/15/2026. If you’ve elected to receive paper statements, you will continue to receive paper statements by mail.
1
No surcharge at KeyBank ATMs. No surcharge at Allpoint ATMs when using your KeyBank debit card on an eligible account type. With the exception of the KeyBank Hassle-Free Account®, all clients in KeyBank’s personal checking products are eligible for Allpoint when they use their KeyBank Debit Mastercard®. Savings, Business and Hassle-Free accounts are not eligible for Allpoint.