One look. One experience. One KeyBank.

KeyBank is one of the nation’s largest full-service banks. We have more than 1,000 branches across 15 states, and over 40,000 KeyBank and Allpoint ATMs¹ nationwide. We’re headquartered in Cleveland, Ohio, and take great pride in supporting the local communities we serve. We’re a strong, stable bank with long-standing relationships — in fact, 2025 marked our 200th anniversary!

We have branches throughout Alaska, Colorado, Connecticut, Idaho, Indiana, Maine, Massachusetts, Michigan, New York, Ohio, Oregon, Pennsylvania, Utah, Vermont, and Washington.

No, that won’t be necessary. We’ll automatically transition your current Laurel Road checking, savings, and/or credit card accounts to similar KeyBank accounts with no action needed from you. We’ll simply transition your personal loan, mortgage, and/or student loan accounts from Laurel Road’s online and mobile banking to Key’s online and mobile banking, since these are already KeyBank accounts. Your student loan will continue to be serviced by MOHELA.

For detailed information, you can refer to our FAQs for your specific product type(s):

• Checking Account FAQs
• Savings Account FAQs
• Credit Card FAQs
• Mortgage & Personal Loan FAQs
• Student Loan FAQs

Yes. We’ll transfer your existing bill payments over for you, with no action needed on your part.

No. Your payments to third parties should continue to work without disruption. If you encounter an issue, please contact the third party your payment is being made to.

No. You don’t have to worry about payment delays as a result of this transition.

While you can expect no payment issues during the transition, we do encourage you to check your payment confirmations for your first few scheduled payments. 

Yes! We’ll carry these over automatically to help make your transition as seamless as possible.

If you live in or visit one of our 15 states, then yes! After the transition, you’ll have access to a physical branch and its team of experienced bankers and Relationship Managers. Find a branch near you.

Yes! You’ll continue to have convenient, 24/7 access to your accounts through Key’s online banking and mobile app.

• Beginning March 16, 2026, you’ll sign on to KeyBank online banking using your existing username and password. If you’re already a KeyBank client, your Laurel Road transitioned accounts will now appear in online and mobile banking.
• Please keep in mind that during the actual transition of March 13 - 15, you may not be able to access your Laurel Road online banking for a period of time.

No, you’ll need to re-enroll for alerts in online banking after the transition. You can set up timely notifications to be sent to your email or mobile device via text message. (Carrier messaging rates may apply.)

Your digital wallet will continue to work until you activate your new KeyBank card, at which time you’ll need to add your new card to your digital wallet.

Beyond traditional banking, KeyBank has a range of unique features and services for our clients, including:

• Relationship Benefits
• EasyUp^®
• Key Wealth

For now, please continue to contact Laurel Road at 1-833-427-2265. Beginning March 16, 2026, you can call 1-800-KEY2YOU^® (1-800-539-2968) for account information and customer service, 24 hours a day, seven days a week. Dial 711 for TTY/TRS.

No, the Laurel Road app will be discontinued after March 13, 2026. But you can still enjoy the convenience of mobile banking with our KeyBank mobile app — and you can even sign on with the same username and password you use now.

Yes, if you want the best digital experience on your devices, you should download the KeyBank app. You’ll be able to see your account and transaction history in the app on or after March 16, 2026.

Not at all. For your convenience, you’ll be able to use your existing Laurel Road username and password to sign on to KeyBank online and mobile banking.

Yes. Through Key’s online banking, you’ll have access to up to 18 months of your combined Laurel Road/KeyBank transaction history for deposit accounts and up to 13 months of your combined Laurel Road/KeyBank transaction history for credit card accounts.

Yes. At Key, you can always access up to seven years of your Laurel Road/KeyBank statements.

Briefly, yes. We expect there to be one or more brief interruptions to online and mobile banking during the transition weekend of March 13 - 15. By March 16, access to KeyBank’s online and mobile banking services will be fully restored, and online access to Laurel Road will be discontinued.

If you have previously authorized a third-party app or financial institution to gather your Laurel Road banking information, you will need to re-authorize access to your new KeyBank account(s) after the transition.

Yes! You’ll continue to be able to use our network of more than 40,000 KeyBank and Allpoint ATMs¹ nationwide. You can find the KeyBank or Allpoint ATM closest to you in our KeyBank mobile app or at key.com/locations.

Of course — and we’d love to meet you in person! You can visit any of our 1,000+ branches across 15 states. To see if there are KeyBank branches in your area, check our mobile app or visit key.com/locations.

As a regional bank, KeyBank has branch locations in the following states: Alaska, Colorado, Connecticut, Idaho, Indiana, Maine, Massachusetts, Michigan, New York, Ohio, Oregon, Pennsylvania, Utah, Vermont, and Washington. If you live outside of these areas, you may continue to bank conveniently online through Key’s online and mobile banking, or contact a KeyBank banker by phone.

If you live in a different state, we still offer easy access to our experienced bankers by phone. Beginning March 16, 2026, please call 1-800-KEY2YOU^® (1-800-539-2968). Dial 711 for TTY/TRS.

Your existing customer sharing and solicitation elections will remain in effect at KeyBank. If you have any questions, please review our Privacy Policy.

We take the security of your data and information seriously. That’s why we use sophisticated tools, technology, and training to help keep the information you entrust to us safe, protected, and secure.

We also have a dedicated online Fraud Protection Center to help you stay informed of the latest fraud schemes and to share prevention measures to help you avoid becoming a victim.

Please be advised that KeyBank will never ask for:

• Your full Social Security number or bank account number
• Your usernames or passwords
• One-time passcodes 

No, there are no differences between the KeyBank Privacy Policy and the Laurel Road Privacy Policy.

We’ll make sure you always have a resource available to assist you:

• For questions about the transition, please review the KeyBank Transition FAQ or call Laurel Road at 1-833-427-2265 until March 15, 2026.
• For questions about your current Laurel Road accounts, call Laurel Road at 1-833-427-2265 until March 15, 2026.
• For questions about KeyBank, call us at 1-800-KEY2YOU^® (1-800-539-2968) beginning March 15, 2026.
• For TTY/TRS, dial 711.

Beginning March 16, 2026, you can contact us in the manner most convenient for you:

• Phone: Call 1-800-KEY2YOU^® (1-800-539-2968). Dial 711 for TTY/TRS.
• Branch: Easily find branch locations or schedule an appointment online.

Support is available by phone 24/7/365. Simply call us at 1-800-KEY2YOU^® (1-800-539-2968) or dial 711 for TTY/TRS. Branch hours can vary.

If you have questions about your specific account’s terms and conditions, refer to the email or letter you receive from KeyBank referencing the Account Transition Guide and Account Agreements.

You may receive tax documents from both Laurel Road and Key for tax year 2026.

You may access your last seven years of tax forms in the Doc Hub in Key’s online banking and in the KeyBank mobile app under Statements & Documents.

You’ll continue to receive your monthly statements digitally, and they’ll begin coming from KeyBank after March 15, 2026. If you’ve elected to receive paper statements, you will continue to receive paper statements by mail.