Student Loan FAQs
Your student loan is already a KeyBank loan. On 3/16/26, we’ll simply be transitioning student loan accounts that use Laurel Road’s online and mobile banking to KeyBank’s online banking and mobile app. There will be no other changes to existing student loan accounts.
No. Your loan will continue to be owned by KeyBank and will stay with KeyBank.
No, your student loan will continue to be serviced by MOHELA®. You’ll continue to sign on to MOHELA as you do today, using your existing username and password.
Yes! Beginning 3/16/26, you can access your student loan account through Key’s online banking and the KeyBank mobile app, and you’ll continue to have account information available through the MOHELA website.
No, you can continue to make payments through MOHELA.
Your student loan contract will remain the same, including payment amount, interest rate, and fees.
You’ll continue to receive any existing rate discounts as long as you continue to meet the requirements stated in the final disclosure for your student loan.
However, if you are currently receiving a student loan interest rate discount based on monthly activity in either a Laurel Road Linked Checking Account or Laurel Road Linked Savings Account, Autopay/EFT Discount, or Affinity Partner Discount, you'll continue to receive that existing rate discount as long as you continue to meet the requirements stated in the Final Disclosure of your Laurel Road Student Loan.
Please note: If you choose to close your new Key Smart Checking account or Key Online Savings account, you will no longer be eligible to receive the linked checking or linked savings discount on your Laurel Road Student Loan.
No. Your loan will have the same terms and conditions you initially agreed to when obtaining your loan.
Yes, you can apply for student loan refinancing through Laurel Road online banking until 3/13/26. After that, you’ll apply for student loan refinancing through KeyBank. Beginning 3/14/26, if you have an application in progress, you’ll continue to complete the application through Key’s online banking.
Any pending applications will continue being processed with no delays or interruptions. Beginning 3/14/26, you’ll continue the application process through Key’s online banking or the link in your email.
No, there’s no need to reapply. We’ll continue processing your original application without disruption.
For questions regarding an application in progress, please contact us at 1-855-245-0989.
Yes. KeyBank has a full array of loan and lending services. You can visit our website to learn more.