Privacy & Security
State-of-the-art security to help protect our clients.
We take the security of your data and information seriously. That’s why we use sophisticated tools, technology, and training to keep the information you entrust to us safe, protected, and secure.
How We Protect Your Information
Have confidence that whether you access your accounts online, by phone, through an ATM or in our branches, your information is being kept safe.
If KeyBank ever initiates a call or text to you, we will not ask for your log-in credentials, passwords, PIN, or one-time passcode. We’ll also never ask you to send money to yourself via any electronic method such as Zelle, account transfers, or wire payments.
How KeyBank Safeguards Client Data and Information
KeyBank is dedicated to making sure you can bank safely and confidently with the following:
- Robust Security for Your Accounts
We rely on advanced data protection, strong encryption, and continual monitoring to protect your account. - Sophisticated Online Banking Settings
Our online banking has strong sign-on requirements to ensure that your username and password are not breached. - Security Alerts
To help you better protect your financial accounts, KeyBank regularly shares alerts on widespread fraud activities. Review our security alerts to keep tabs on the latest cybersecurity issues you may encounter.
To safeguard your information, we also use:
- Industry-leading cybersecurity tools, practices and technology
- Multifactor identification practices that protect clients’ identities
- Our Cyber Defense Center, which tracks the latest threats
- Our Fraud Prevention Services group, which actively monitors client accounts for suspicious activity
How KeyBank Protects You
Choose to receive texts or emails from Key when certain activities happen on your accounts. You set the guidelines to stay in touch with your finances in a way that makes sense for you.
Report Your Card Lost or Stolen Quickly and Securely
Your security is important to us. We have fast, easy ways for you to lock a missing credit card, or report a card lost or stolen.
If You Think You May Be a Victim of Identity Theft, Contact KeyBank Immediately
- To report confirmed fraud or identity theft on your KeyBank account, call 1-800-433-0124.
- To report a lost or stolen KeyBank credit or debit card, call 1-800-539-9056. Dial 711 for TTY/TRS.
If You Believe You’ve Received a Suspicious Email
- Forward the email to reportphish@keybank.com (do not change or retype the subject line).
- Do not open any attachments or click on any links.
- If you opened attachments or clicked on any links, call Online Banking Support at 1-800-539-1539.
Responsible Disclosure Program
If you believe you have identified a potential security vulnerability in any product, system, or asset belonging to KeyBank, Cain Brothers, or KeyBanc Capital Markets, please submit a report to our Responsible Disclosure Program at HackerOne.