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Business Banking Relationship Manager

Set goals and build new business.

Our Business Banking approach is rooted in deep understanding of our clients’ specific business goals and empowering them to make confident financial decisions. Our bankers work with a wide range of small- to medium-sized commercial clients ($3–$25MM) across various industries. Key leverages a local, community bank model within a national footprint. We collaborate effectively across business lines to provide unique solutions using a customized, hands-on approach. We work to simplify processes and propose relevant, comprehensive and customized solutions. It is Key’s ability to scale tailored strategies to business clients of all sizes that makes us one of a kind.

Key’s size and organizational structure lends itself to a more collaborative environment. We are big enough to offer a wide range of product solutions, but small enough to partner across lines of business to create customized solutions to meet clients’ needs. Our relationship managers are supported by our leaders and our product experts, allowing them to focus on the client. Throughout our various lines of business, we take a connected approach to ensure client growth. We proactively plan deals with our senior credit officers, who help us to move quickly, find ways to customize based on the needs of the client and offer highly competitive and flexible term sheets.

KeyBank offers a highly competitive and sophisticated corporate and investment banking product set from standard deposit accounts, to industry-leading cash management solutions, traditional commercial financing, equipment leasing and capital markets real estate financing. We are unique in our ability to provide flexible and creative solutions that include merger and acquisition advice, public and private debt and equity, and syndications and derivatives to larger commercial companies in selected industries throughout the United States. At Key, our employees are empowered to make decisions locally and provide industry-leading expertise and advice that is personalized to our clients.

We put our clients’ needs first and take a customized approach to meet those needs. Relationship managers (RMs) are at the center of this client-focused strategy. Our RMs serve as trusted advisors, providing corporate and commercial clients with sound advice based on a deep understanding of their unique financial needs. They bring in new business through well-developed networks and build strong relationships with prospects and clients. RMs are viewed by our clients as partners and financial strategists, critical to their success. Our bankers are well rewarded for helping our clients achieve both personal and professional goals.

Related Backgrounds

  • Banking
  • Financial services
  • Registered investment advisors

Core Competencies

  • Client relationship building and internal partnering experience
  • Proven sales and business development experience
  • Demonstrated credit and financial acumen
  • Deep knowledge of financial products and banking regulations
  • Established business development track record – prospecting and selling
  • Broad understanding of personal and commercial financial statements
  • Comprehensive understanding of commercial lending and small business operations

How we Succeed: Client Service

I like working for a middle market bank because we are small enough that we can be agile in terms of helping our clients and really give them a small, community-bank feel, but we're big enough that we can offer competitive products and solutions like some of the bigger banks.

So I think at KeyBank, one of the unique things are the partnerships that we bring to the table. I'd see myself in my role as the quarterback and I have other teammates that are part of that group. It would be the treasury management. It could be our retail partners. It could be our credit partners. Having those individuals with those specialties to bring onboard when needed at the right time and the right moment to show our clients their expertise and to help our client at every level that they weren't expecting, I think that's something that really sets Key apart is that we have so many things to offer our clients when they need them. Our clients know that they can pick up the phone and call anyone on my team to get a solution that day, rather than calling an 888 number to talk to someone on the phone that they've never met, never had a relationship with. I think that being able to have that kind of touchpoint and that personal relationship really goes a long way and sets us apart from a lot of our bigger competition out there in the marketplace.

I can't tell you how many wins I've had just in the last year and a half from people who have come back and said, "You know what? "I don't want to just go to a 1-800 number. I want local feet on the street that I can work with." I think we're unique in that we can provide all those services. If you work at a large national bank, you've experienced being stuck in silos, being stuck in, you're in business banking, you're in private banking, you're in your own world. Here I think the best of us just have arms wide open and we look for ways to bring the entire bank together and make sure that we can do whatever we can to help anyone we meet be successful.

At KeyBank, one of the unique things is the partnerships we bring to the table from treasury management to credit partners to help our clients at every level. Key's ability to scale tailored strategies to business clients of all sizes makes us
one of a kind.

How we Succeed: Collaborative Culture

It's a culture of collaboration from the new hire all the way up to our CEO.

Our executive leadership team is just as driven to be successful sales wise as we are. So we get referrals from our executives. They go on calls. They want to be engaged in helping us win business. So it isn't a them sitting behind a desk and telling us what to do from the top of the mountain. Instead, they're like, "Hey, how can I help?" I think about, I want to be a part of an organization that listens to me from a field perspective and says, "How can we do, make you do what you do better?" And I think that our segment team constantly and earnestly is looking for ways to make those things happen.

The employees here at Key, their voices are heard. I feel that I have an open line of communication with the head of Consumer Bank, because they genuinely care about the employee's voice. Do we have a forum called Voice of the Employee where every single one of our employees has the ability to share a way that we can be better from a process perspective, a product perspective. And those are read every single day and change happens because of the voice of our employees.

Key is known for our culture of collaboration from the new hire to our CEO.

Career Mobility

Recently this year is when I experienced the understanding of why lateral moves are so important.

Going from a regional retail leader position into this national sales leader position with small business, I've had an opportunity to learn so much more in terms of how things are developed, what's going on in the marketing side of the house, the finance portion of it, getting to learn about product in a way that I've never had an opportunity to learn the ins and outs of the delivery of our strategy and our execution.

So it's been incredibly beneficial, and quite honestly, I wish I would have done it sooner.

At Key, we support our teammates with work-life balance, an inclusive environment, exceptional benefits, plus comprehensive career development resources and guidance—all designed to keep you moving forward.

Featured Opportunity: Business Banking Relationship Manager

As a Business Banking Relationship Manager, my goal is to in, meet with business owners, ask questions to understand what their needs may be both from a Treasury Management standpoint, from a lending standpoint... understand what their goals and objectives are currently, and for the next three to five years. And then help tailor solutions that help meet their needs.

So I think it's important to have an entrepreneurial spirit in Business Banking. Especially at my position, as you're facing similar challenges that your clients will be facing on a daily basis. Every day is going to be something new, something challenging and you just have to be up for it every day.

The favorite part of the work that I get to do every single day is just the, the opportunity to make a change on somebodies' lives. We work with small businesses every single day, and we get to be a part of a dream. These clients had a dream, they brought it to life. And we get to help them grow that dream.

Our bankers work with a wide range of small-to-medium-sized commercial clients ($3—$25MM) across various industries, leveraging a local, community bank model within a national footprint.

Focused Growth

I get excited about Key's future just on the focus of growth. The one thing I would say is that Key's always has been open-minded. Open-minded in terms of what's going on around us, where do our clients really need us and where do our employees need us?

And I get excited because so much has changed through the pandemic that we've had to really adjust our planning and decide, what do we do now? And I've seen more growth within Key in the past year through this pandemic than I have ever seen in my 15 years in the way that everyone has just come together and really solved for the situation in a quick and fast manner.

And I think that if we continue to use that same approach and we continue to use that same skill set and collaborate with one another, I just think our future is so bright and there's a lot of growth opportunity for us to really differentiate us against our competitors because we do put the client first.

With a digital-first mindset and focus on organic growth, it's an exciting time to
work at Key.

We offer a wide range of relationship manager and banker opportunities in Business Banking and beyond. Click “Search Jobs” below to see the full list of current RM opportunities.

How we Succeed: Collaborative Culture

I like working for a middle market bank because we are small enough that we can be agile in terms of helping our clients and really give them a small, community-bank feel, but we're big enough that we can offer competitive products and solutions like some of the bigger banks.

So I think at KeyBank, one of the unique things are the partnerships that we bring to the table. I'd see myself in my role as the quarterback and I have other teammates that are part of that group. It would be the treasury management. It could be our retail partners. It could be our credit partners. Having those individuals with those specialties to bring onboard when needed at the right time and the right moment to show our clients their expertise and to help our client at every level that they weren't expecting, I think that's something that really sets Key apart is that we have so many things to offer our clients when they need them. Our clients know that they can pick up the phone and call anyone on my team to get a solution that day, rather than calling an 888 number to talk to someone on the phone that they've never met, never had a relationship with. I think that being able to have that kind of touchpoint and that personal relationship really goes a long way and sets us apart from a lot of our bigger competition out there in the marketplace.

I can't tell you how many wins I've had just in the last year and a half from people who have come back and said, "You know what? "I don't want to just go to a 1-800 number. I want local feet on the street that I can work with." I think we're unique in that we can provide all those services. If you work at a large national bank, you've experienced being stuck in silos, being stuck in, you're in business banking, you're in private banking, you're in your own world. Here I think the best of us just have arms wide open and we look for ways to bring the entire bank together and make sure that we can do whatever we can to help anyone we meet be successful.

Key is known for our culture of collaboration from the new hire to our CEO.

Career Mobility

It's a culture of collaboration from the new hire all the way up to our CEO.

Our executive leadership team is just as driven to be successful sales wise as we are. So we get referrals from our executives. They go on calls. They want to be engaged in helping us win business. So it isn't a them sitting behind a desk and telling us what to do from the top of the mountain. Instead, they're like, "Hey, how can I help?" I think about, I want to be a part of an organization that listens to me from a field perspective and says, "How can we do, make you do what you do better?" And I think that our segment team constantly and earnestly is looking for ways to make those things happen.

The employees here at Key, their voices are heard. I feel that I have an open line of communication with the head of Consumer Bank, because they genuinely care about the employee's voice. Do we have a forum called Voice of the Employee where every single one of our employees has the ability to share a way that we can be better from a process perspective, a product perspective. And those are read every single day and change happens because of the voice of our employees.

At Key, we support our teammates with work-life balance, an inclusive environment, exceptional benefits, plus comprehensive career development resources and guidance—all designed to keep you moving forward.

Featured Opportunity: Business Banking Relationship Manager

Recently this year is when I experienced the understanding of why lateral moves are so important.

Going from a regional retail leader position into this national sales leader position with small business, I've had an opportunity to learn so much more in terms of how things are developed, what's going on in the marketing side of the house, the finance portion of it, getting to learn about product in a way that I've never had an opportunity to learn the ins and outs of the delivery of our strategy and our execution.

So it's been incredibly beneficial, and quite honestly, I wish I would have done it sooner.

Our bankers work with a wide range of small-to-medium-sized commercial clients ($3—$25MM) across various industries, leveraging a local, community bank model within a national footprint.

Focused Growth

As a Business Banking Relationship Manager, my goal is to in, meet with business owners, ask questions to understand what their needs may be both from a Treasury Management standpoint, from a lending standpoint... understand what their goals and objectives are currently, and for the next three to five years. And then help tailor solutions that help meet their needs.

So I think it's important to have an entrepreneurial spirit in Business Banking. Especially at my position, as you're facing similar challenges that your clients will be facing on a daily basis. Every day is going to be something new, something challenging and you just have to be up for it every day.

The favorite part of the work that I get to do every single day is just the, the opportunity to make a change on somebodies' lives. We work with small businesses every single day, and we get to be a part of a dream. These clients had a dream, they brought it to life. And we get to help them grow that dream.

With a digital-first mindset and focus on organic growth, it's an exciting time to work at Key.

I get excited about Key's future just on the focus of growth. The one thing I would say is that Key's always has been open-minded. Open-minded in terms of what's going on around us, where do our clients really need us and where do our employees need us?

And I get excited because so much has changed through the pandemic that we've had to really adjust our planning and decide, what do we do now? And I've seen more growth within Key in the past year through this pandemic than I have ever seen in my 15 years in the way that everyone has just come together and really solved for the situation in a quick and fast manner.

And I think that if we continue to use that same approach and we continue to use that same skill set and collaborate with one another, I just think our future is so bright and there's a lot of growth opportunity for us to really differentiate us against our competitors because we do put the client first.