June 2016 - Reports indicate that Key clients and consumers are receiving suspicious text messages (a.k.a. SMiShing) claiming to be from Key asking for personal information to unlock their accounts.
What to Know:
- The text message typically says: KeyBank Notification: Account locked. Contact XXX-XXX-XXXX (may be different numbers).
- If the number is called, the scammer requests their Social Security Number, address, KeyBank account numbers, and other personal information “required to unlock” the account.
- These text messages are not from Key and should not be trusted.
- KeyBank will never proactively contact a client and ask them for account information or social security numbers via text, phone or email.
What to Do:
- If you receive this text message, which appears to come from Key, do not call the phone number.
- Take a screen shot of the text message, attach it in an email and send it to email@example.com, then delete the text message from your phone.
- If you cannot take a screen shot, copy the text message content into an email and send it to firstname.lastname@example.org. Include the sender’s phone number as well.
- If you are unsure whether the text message is legitimate, contact Key’s Customer Service at 800-KEY2YOU® (539-2968).
- For Key clients or businesses, if you called the phone number in the message and provided any information about your KeyBank account, immediately contact Key’s Fraud & Disputes Hotline at 800-433-0124.
This material is presented for informational purposes only and should not be construed as individual advice.
KeyBank does not provide legal advice.