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June 2016 - Reports indicate that Key clients and consumers are receiving suspicious text messages (a.k.a. SMiShing) claiming to be from Key asking for personal information to unlock their accounts.

What to Know:

  • The text message typically says: KeyBank Notification: Account locked. Contact XXX-XXX-XXXX (may be different numbers).
  • If the number is called, the scammer requests their Social Security Number, address, KeyBank account numbers, and other personal information “required to unlock” the account.
  • These text messages are not from Key and should not be trusted.
  • KeyBank will never proactively contact a client and ask them for account information or social security numbers via text, phone or email.

What to Do:

  • If you receive this text message, which appears to come from Key, do not call the phone number.
  • Take a screen shot of the text message, attach it in an email and send it to, then delete the text message from your phone.
  • If you cannot take a screen shot, copy the text message content into an email and send it to Include the sender’s phone number as well.
  • If you are unsure whether the text message is legitimate, contact Key’s Customer Service at 800-KEY2YOU® (539-2968).
  • For Key clients or businesses, if you called the phone number in the message and provided any information about your KeyBank account, immediately contact Key’s Fraud & Disputes Hotline at 800-433-0124.

This material is presented for informational purposes only and should not be construed as individual advice.

KeyBank does not provide legal advice.

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