We take protecting your information seriously. At KeyBank, it is one of our top priorities. While we are proud to employ the most robust online security measures available today, we also know that we can’t do it all on our end. Your personal vigilance is a critical line of defense in identity theft prevention – both on and offline.
Our KeyBank security specialists recommend that you employ the following simple steps to protect your banking accounts:
Enroll in online statements to stop receiving paper statements in the mail. This will prevent the possibility of a paper statement being stolen right out of a mailbox, off a desk, or from a trashcan.
Sign off. Always sign off and close your browser when you finish an online banking session.
Use KeyBank account alerts to monitor specific account activity. These bank-initiated alerts add extra security by advising you of any changes within your accounts.
Make sure all your information is updated, such as email address and phone number, in case we need to contact you about suspicious activity.
Make sure you select security questions that only you know.
Memorize the Personal Identification Numbers (“PINs”) for your debit and/or credit cards. If you must write them down, never keep that information in your wallet or purse.
Memorize your password for your online banking access. If you must write them down, keep it in a secure place.
Beware before you share. Exercise caution in sharing any account information via phone, text, or the web. KeyBank will never call or email you to ask for your account number – we already have it.
Seek secure URLs. Only enter account numbers on secure websites you know you can trust. Look for the "s" in the URL's https. The "s" signifies secure communications.
The information and recommendations contained here have been compiled from sources believed to be reliable and represent the best current opinion on the subject. No warranty, express or implied by KeyBank, is made as to the absolute correctness or sufficiency of the information contained. This is meant as general information only; particular situations may require additional actions.
This document is designed to provide general information only and is not comprehensive nor is it legal advice. If legal advice or other expert assistance is required, the services of a competent professional should be sought. KeyBank does not make any warranties regarding the results obtained from the use of this information.