Credit Card FAQs

We’ll automatically convert your Laurel Road credit card to our Key Cashback® credit card, which offers up to 2% cashback on purchases.1

If you do not want to transition your Laurel Road credit card to Key Cashback credit card, please notify us before end of day on 3/12/26. We will then close your existing Laurel Road credit card account, and you will be responsible for paying the remaining balance. You may notify us by calling 1-833-427-2265. Dial 711 for TDD/TTY.

If you live in one of the 15 states where we have branches, you can always choose to apply for a different KeyBank credit card after the transition, if you’d like. From cashback to lower interest rate options, we have a range of KeyBank credit cards designed to meet the diverse needs of our clients.  

Yes! You may continue to use your existing Laurel Road credit card until 5/16/26, or until you activate your new KeyBank credit card, whichever is sooner.

  • We’ll mail your new KeyBank credit card the week of 3/16/26.
  • You must activate your new card no later than 5/16/26.
  • Your Laurel Road credit card will be deactivated either when your new KeyBank credit card is activated or on 5/16/26.
  • Destroy or securely dispose of your Laurel Road credit card as soon as your new KeyBank card is activated.

Yes. We’ll mail your new KeyBank credit card the week of 3/16/26.

Yes. You’ll receive a new card with a new account number, expiration date, and Card Verification Value number (CVV). 

Once you activate your new KeyBank credit card, you may need to update any third-party accounts, including subscriptions and streaming services, with your new credit card information.

  • If you currently receive eStatements, you’ll continue to receive them via KeyBank’s online banking. In addition, the last seven years of your statements will be archived and available in online banking in the Doc Hub and in the mobile app under Statements and Documents.
  • You’ll be able to access your new KeyBank statement in online banking after 3/16/26, according to your statement cycle.
  • If you’ve opted to also receive paper statements, your KeyBank statement will be mailed to you.
  • Your first KeyBank statement will include transaction activity from the end of your last Laurel Road statement cycle.
  • You’ll be able to view your transaction history for the past 13 months in KeyBank’s online banking and mobile app after the transition, starting 3/16/26.

Yes! Your Laurel Road Student Loan Cashback Rewards program will end on 3/13/26, and your new KeyBank Cashback Rewards program will begin on 3/14/26. You’ll continue to earn KeyBank Cashback Rewards on your existing Laurel Road credit card activity until your new KeyBank Cashback credit card is activated.

You may allow your existing Laurel Road rewards to roll over to the KeyBank rewards program automatically, or you may redeem them toward your existing credit card balance or eligible student loan any time prior to 3/13/26. Any reward points you have remaining as of close-of-business Friday, 3/13/26, will be doubled as part of this transition and automatically rolled over to the KeyBank Cashback Rewards program.

You’ll no longer redeem your points as payment on your student loan. Rewards points can be applied as a statement credit to your new Key Cashback credit card or as a credit to your new Key Smart Checking® account or your new Key Online Savings account. 

Yes. You’ll notice the Laurel Road logo transition to KeyBank’s logo and the use of KeyBank’s signature red on your statement.

Here are the different options for making your credit card payments after the transition:

  • Online: Online payments through Key online banking or the KeyBank mobile app.
  • In Branch: In any of our 15 states. See if there’s a KeyBank branch near you.
  • By Mail: KeyBank, P.O. Box 89446, Cleveland, OH 44101-6446

Yes. If you have established an auto-payment agreement through your Laurel Road credit card account, it will remain unchanged. 

Please note: If you make payments to your credit card via a one-time or recurring bill payment established with another financial institution, you will need to update your account numbers for the payments to fully process and post to your account.

1

To be eligible for 2% in Cashback Rewards, you must have an eligible open KeyBank consumer checking account (excluding a health savings account) with 5 or more qualifying transactions posted to that same checking account in a calendar month. Qualifying transactions include, but are not limited to, point of sale transactions, bill payment(s), ATM transactions, check, cash, or direct deposits, and electronic funds transfers. Qualifying transactions exclude balance transfers, convenience check transactions, overdraft protection transfers, quasi cash transactions, adjustments, cash advances, reversals, refunds, account to account transfers, person to person transfers, interest, service charges, and fees of any kind. You may also be eligible for 2% with an open eligible Key Private Bank checking account.

On the fourth business day of each month (“Evaluation Date”), we will determine whether you are entitled to earn 2% cashback by meeting the eligibility criteria during the prior month. Your 2% earnings will start on this date and apply until your next monthly evaluation (on the fourth business day of the following calendar month). New card accounts will receive at least a full calendar month at the 2% cashback rate prior to the first Evaluation Date. You will receive a grace period for the first month in which you do not meet the eligibility criteria. If you do not meet the eligibility criteria during the grace period, your rate for the month immediately following the grace period will be 1%, beginning on the Evaluation Date. Returns will reduce your cashback balance. See the Key Cashback® Credit Card Terms & Conditions for full details, which are subject to change and may be found at www.key.com/personal/credit-cards/key-cashback-terms-conditions.html.