Protecting your information from fraud and theft.
We’re privileged that you choose to bank with us. Because of this, KeyBank treats your information with care. We have a dedicated cyber defense team that works to prevent fraud and theft so that you can bank with confidence.
How KeyBank Safeguards Client Data and Information
KeyBank is dedicated to making sure you can bank safely and confidently with the following:
- Robust Security for Your Online Account
We rely on advanced data protection, strong encryption and continual monitoring to protect your account.
- Tough Online Banking Settings
Our Online Banking has strong sign-on requirements to ensure that your username and password are not breached.
- Security Alerts
To help you better protect your financial accounts, KeyBank regularly shares alerts on widespread fraud activities. Review our security alerts to keep tabs on the latest cybersecurity issues you may encounter.
If You Think You May Be a Victim of Identity Theft, Contact KeyBank Immediately
- To report confirmed fraud or identity theft on your KeyBank account, call 1-800-433-0124
- To report a lost or stolen KeyBank credit or debit card, call 1-800-539-9056
For clients using a TDD/TTY device, please call 1-800-539-8336
If You Believe You’ve Received a Suspicious Email:
- Forward the email to email@example.com (do not change or retype the subject line)
- Do not open any attachments or click on any links
- If you opened attachments, or clicked on any links, call Online Banking Support at 1-800-539-1539
How KeyBank Protects You
Choose to receive texts or emails from Key when certain activities happen on your accounts. You set the guidelines to stay in touch with your finances in a way that makes sense for you.
Robust Security for Your Online Account
We know how important it is to provide you with an online banking system you can trust. We are proud to employ and regularly update the most robust security measures available today for your online account protection.
Lock and Unlock Security for Credit Cards
If your credit card is misplaced, use secure online and mobile banking to immediately place a temporary lock on new activity to your account. Should you find your card, you can unlock it and avoid having to replace your account. To lock or unlock a misplaced card in online or mobile banking, sign in and select “Manage Card” from the account details screen. Select “Lock/Unlock Card” and use the toggle to select your option.
If your credit card is stolen, report the theft as soon as possible by contacting KeyBank at 1-800-KEY2YOU® (1-800-539-2968).
How You Can Protect Yourself
Here’s what you need to know to protect yourself or your business.
How and Why to Avoid Malware
Malware scams are on the rise and the software has become increasingly difficult to detect – for individual computer users and even businesses. Fortunately, there are useful, proactive ways you can protect your information from malware.
Protect Yourself From Payment Fraudsters
KeyBank always wants banking to be as easy as possible for our customers. After all, enabling consumers’ easy access to their accounts from any location, at any time, is one of the great technological advances of the modern era. However, this convenience has also opened up new ways of committing payment fraud.
Report Identity Theft
Contact KeyBank immediately if you think may be a victim of identity theft.
Simple Steps to Stronger Wireless Security
At home, you protect your family with locks, lights and other precautions. With today's increasing instances of identity theft, it’s helpful to think of your wireless network as a part of that same important system – and take steps to keep it secure.
Three Signs of a Phish
Using electronic communications to "fish" for personal information is such a prevalent form of identity theft that most dictionaries include a word for it: “phishing.” A phish typically comes to people's inboxes or phones via email, text, or voicemail from a seemingly reputable source, such as a financial institution or popular e-commerce site, then tricks recipients into sharing sensitive information or downloading malicious software.
Top Tips to Reduce Identity Theft
You can reduce the chances that you’ll become a victim of identity theft. In fact, we all have the power to help reduce identity theft and payment fraud in this country. KeyBank has employed the most rigorous, technologically advanced tactics to keep your account information safe. You too can play a big part in thwarting information criminals by staying organized and looking for telltale signs that something is not right with your accounts.
Anyone can be a target of identity theft. It can put your financial accounts, credit rating and privacy at risk. But KeyBank is committed to helping you safeguard your information, whether you’re banking on behalf of yourself, or your business.
Mobile Banking Myths
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