Consumer Security
We’re privileged that you choose to bank with us. Because of this, KeyBank treats your information with care. We have a dedicated cyber defense team that works to prevent fraud and theft so that you can bank with confidence.
Protect Yourself from Fraud
Arming yourself with the latest information is crucial to protecting your financial accounts and your personal data — and we’re committed to keeping you apprised of the latest fraud trends and preventative measures.
How KeyBank Safeguards Client Data and Information
KeyBank is dedicated to making sure you can bank safely and confidently with the following:
- Robust Security for Your Accounts
We rely on advanced data protection, strong encryption, and continual monitoring to protect your account. - Sophisticated Online Banking Settings
Our online banking has strong sign-on requirements to ensure that your username and password are not breached. - Security Alerts
To help you better protect your financial accounts, KeyBank regularly shares alerts on widespread fraud activities. Review our security alerts to keep tabs on the latest cybersecurity issues you may encounter.
If You Think You May Be a Victim of Identity Theft, Contact KeyBank Immediately
- To report confirmed fraud or identity theft on your KeyBank account, call 1-800-433-0124
- To report a lost or stolen KeyBank credit or debit card, call 1-800-539-9056
Dial 711 for TTY/TRS
If You Believe You’ve Received a Suspicious Email or Text:
- Forward the email or text to reportphish@keybank.com (do not change or retype the subject line)
- Do not open any attachments or click on any links
- If you opened attachments or clicked on any links, call Online Banking Support at 1-800-539-1539
How KeyBank Protects You
Choose to receive texts or emails from Key when certain activities happen on your accounts. You set the guidelines to stay in touch with your finances in a way that makes sense for you.
Information about Merchant Data Breaches
Your security and privacy are our highest priorities. Here you’ll find answers to your questions on how we safeguard your banking information, keep your data protected, and what you can do to help.
Report Your Card Lost or Stolen Quickly and Securely
Your security is important to us. We have fast, easy ways for you to lock a missing credit card, or report a card lost or stolen.
How You Can Protect Yourself
Here’s what you need to know to protect yourself or your business.
Simple Steps to Stronger Wireless Security
At home, you protect your family with locks, lights, and other precautions. With today's increasing instances of identity theft, it’s helpful to think of your wireless network as a part of that same important system — and take steps to keep it secure.
It’s no coincidence that phishing sounds a lot like fishing. Don’t take the bait if something seems off or too good to be true. Be suspicious. Think before you act. And follow some best practices.
Anyone can be a target of identity theft. It can put your financial accounts, credit rating and privacy at risk. But KeyBank is committed to helping you safeguard your information, whether you’re banking on behalf of yourself, or your business.
Learn more about the benefits of freezing your credit, and how and when you might what to use this free service.
Our Commitment to Protecting You
How We Protect Your Information
The information and recommendations contained herein is compiled from sources deemed reliable but is not represented to be accurate or complete. In providing this information, neither KeyBank nor its affiliates are acting as your agent or is offering any tax, accounting, or legal advice.
