We’re privileged that you choose to bank with us. Because of this, KeyBank treats your information with care. We have a dedicated cyber defense team that works to prevent fraud and theft so that you can bank with confidence.

How KeyBank Safeguards Client Data and Information

KeyBank is dedicated to making sure you can bank safely and confidently with the following:

  • Robust Security for Your Online Account
    We rely on advanced data protection, strong encryption and continual monitoring to protect your account.
  • Tough Online Banking Settings
    Our online banking has strong sign-on requirements to ensure that your username and password are not breached.
  • Security Alerts
    To help you better protect your financial accounts, KeyBank regularly shares alerts on widespread fraud activities. Review our security alerts to keep tabs on the latest cybersecurity issues you may encounter.

If You Think You May Be a Victim of Identity Theft, Contact KeyBank Immediately

  • To report confirmed fraud or identity theft on your KeyBank account, call 1-800-433-0124
  • To report a lost or stolen KeyBank credit or debit card, call 1-800-539-9056
    For clients using a TDD/TTY device, please call 1-800-539-8336

If You Believe You’ve Received a Suspicious Email:

  • Forward the email to reportphish@keybank.com (do not change or retype the subject line)
  • Do not open any attachments or click on any links
  • If you opened attachments, or clicked on any links, call Online Banking Support at 1-800-539-1539

How KeyBank Protects You

Online & Mobile Banking

Account Alerts

Choose to receive texts or emails from Key when certain activities happen on your accounts. You set the guidelines to stay in touch with your finances in a way that makes sense for you.

March 2018

Information about Merchant Data Breaches

Your security and privacy are our highest priorities. Here you’ll find answers to your questions on how we safeguard your banking information, keep your data protected, and what you can do to help.

June 2020

Robust Security for Your Online Account

We know how important it is to provide you with an online banking system you can trust. We are proud to employ and regularly update the most robust security measures available today for your online account protection.

August 2011
Online & Mobile Banking

Lost or Stolen Cards

Losing your credit or debit card can be stressful, we’re here to help.

Your security is important to us. We have fast, easy ways for you to lock a missing credit card, or report a card lost or stolen.

March 2018

How You Can Protect Yourself

Consumer Fraud Prevention

Here’s what you need to know to protect yourself or your business.

June 2018
Privacy & Security

How to Avoid Common Scams

Scammers are a constant threat to your financial security. Follow these tips on how to defend yourself against credit repair, romance and RAT scams.

April 2020
Privacy & Security

How to Prevent Account Takeover Fraud

Scammers have ways to steal your identity and gain control of your personal accounts online. Follow these tips on how to spot and prevent account takeover fraud.

April 2020

How and Why to Avoid Malware

Malware scams are on the rise, and the software has become increasingly difficult to detect – for individual computer users and even businesses. Fortunately, there are useful, proactive ways you can protect your information from malware.

November 2012

Protect Yourself From Payment Fraudsters

KeyBank always wants banking to be as easy as possible for our customers. After all, enabling consumers’ easy access to their accounts from any location, at any time, is one of the great technological advances of the modern era. However, this convenience has also opened up new ways of committing payment fraud.

November 2012

Report Identity Theft

Contact KeyBank immediately if you think may be a victim of identity theft.

August 2011

Simple Steps to Stronger Wireless Security

At home, you protect your family with locks, lights and other precautions. With today's increasing instances of identity theft, it’s helpful to think of your wireless network as a part of that same important system – and take steps to keep it secure.

November 2012

Phishing FAQs

It’s no coincidence that phishing sounds a lot like fishing. Don’t take the bait if something seems off or too good to be true. Be suspicious. Think before you act. And follow some best practices.

September 2020

Top Tips to Reduce Identity Theft

You can reduce the chances that you’ll become a victim of identity theft. In fact, we all have the power to help reduce identity theft and payment fraud in this country. KeyBank has employed the most rigorous, technologically advanced tactics to keep your account information safe. You too can play a big part in thwarting information criminals by staying organized and looking for telltale signs that something is not right with your accounts.

November 2012

Identity Theft

Anyone can be a target of identity theft. It can put your financial accounts, credit rating and privacy at risk. But KeyBank is committed to helping you safeguard your information, whether you’re banking on behalf of yourself, or your business.

August 2011

Mobile Banking Myths

Take a look at the top three myths that surround mobile banking.

March 2013

Credit Freezes

Learn more about the benefits of freezing your credit, and how and when you might what to use this free service.

Our Commitment to Protecting You

How We Protect Your Information

The information and recommendations contained herein is compiled from sources deemed reliable but is not represented to be accurate or complete. In providing this information, neither KeyBank nor its affiliates are acting as your agent or is offering any tax, accounting, or legal advice.