Mobile Banking allows you to access your accounts with your mobile device anytime, anywhere. Plus, with Text Banking and Account Alerts, you can make sure you're always up to date. Answers to some frequently asked questions about Mobile Banking are included below. We want you to feel comfortable with the convenience, safety, and technology of Mobile Banking.
To use Mobile Banking, you simply need to enter your Online Banking credentials. No separate enrollment required. If you’re not already an Online Banking user, you can enroll:
KeyBank’s Mobile Banking offers the same security and encryption as our Online Banking service. This helps ensure that your Mobile Banking experience with us will be safe and secure. Text messages are not secure, which is why KeyBank will never send your name or account number via text message.
KeyBank's Mobile Banking allows you to access all accounts that you currently view within Online Banking. Most accounts are eligible for Text Banking and Alerts. Call 866-798-4109 to learn more.
KeyBank does not charge a fee to use the mobile app*, mobile web (m.key.com) or to enroll in text banking. If you use the Mobile Deposit service, based on the type of account you have, there may be a per check (item) deposited fee to make a Mobile Deposit.
In addition, your mobile carrier may charge for internet access and/or text messages.
Yes. While our mobile apps are available for iPhone®, iPad®, Android™ or Amazon Kindle devices, all other web-enabled devices can access our mobile Web† at m.key.com.
Yes you can, but to ensure that your transactions are submitted correctly, it is recommended that you use the links provided on the page to navigate around the Mobile Banking site.
Because we require a User ID and password and no information is stored on your mobile device, your information is safe.
If you use Text Banking and/or Alerts, sign on to Online Banking or call 866-798-4109 to suspend or disenroll your phone. As a reminder, your name and account number will never be sent via text message. Contact your mobile carrier immediately if your phone has been lost or stolen.
†Available for iPhone®, iPad®, iPod® Touch, Android™, Windows® 8, Blackberry® and Amazon Kindle mobile devices, or phones equipped with a supported mobile web browser.
Android™ is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.
Amazon, Kindle, and Fire are trademarks of Amazon.com, Inc. or its affiliates.
iPhone® , iPad®, and iPod® Touch are registered trademarks of Apple Inc. All rights reserved.
BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited.
Microsoft® Windows® 8 and related trademarks, names and logos are the property of Microsoft and are registered and/or used in the U.S. and countries around the world. Used under license from Microsoft. KeyBank is not endorsed, sponsored, affiliated with or otherwise authorized by Microsoft.