We're Here to Help
Easily find what you need and get back to your day. Here, you’ll find answers, links and information to help you make the most of KeyBank’s products and services.
As we work with clients through these challenging times, you may experience a longer than usual hold time when you call us. We value your time. If you leave a message or ask for a return call, you can trust that we will get back to you as soon as possible.
Frequently Asked Questions
- I can't sign on to Online Banking. What should I do?
If you do not know your user ID or password, please select the "forgot" link next to the related field and follow the steps. If you cannot successfully reset your user name or password or you continue to be locked out for other reasons, call customer service at 800-539-1539 in order to regain access to Online Banking.
- What is KeyBank's notary policy?
Public notary services are available to existing KeyBank clients. Call your local branch to see if a notary is available at that location and time.
- What should I do if I have an unauthorized debit card transaction on my account?
If you notice an unauthorized purchase on your account, report it by calling 800-KEY2YOU® (800-539-2968) and following the prompts for fraudulent activity. We will review your account with you to verify recent activity and initiate a dispute for the unauthorized transaction(s). If necessary, we may also block the card to prevent additional unauthorized transactions and have a new card issued to you.