Easily find what you need and get back to your day. Here you’ll find answers to common questions, self-service tools, and contact information for anything else you need.

To find out more about our response to COVID-19, including financial assistance for clients, visit key.com/coronavirus.

Easy-to-Use Tools to Help You with Simple Banking Tasks

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Frequently Asked Questions

  • KeyBank Mobile App

    The KeyBank mobile app works with iPhone 6S and 6S+ and newer, devices running iOS 12+ or newer, and with Android smartphones running OS 8.0 and up.

     

  • KeyBank Online Banking on a Mobile Device

    You can also use smartphones to sign on to online banking at Key.com. For the best online banking security and experience, we recommend using the most recent version of the browsers Safari, Chrome, or Firefox, although up to three versions earlier may also work.

     

  • KeyBank Online Banking on a Laptop or Desktop Computer

    You can use a laptop or desktop computer to sign on to KeyBank online banking. For the best online banking security and experience, we recommend using the most recent version of the browsers Safari, Chrome, Firefox or Microsoft Edge, although up to three versions earlier may also work.

    Microsoft Explorer is not supported.

     

Check balances, transfer funds, pay bills, review statements, open a new account, send money with Zelle®, set up/manage alerts, lock or unlock credit cards, report a lost or stolen credit card, initiate credit card balance transfers, update personal contact information, stop a payment, order checks or pay a bill today using "Expedite Payment1."

If you do not know your user ID or password, please select the “forgot” link next to the related field and follow the steps. If you cannot successfully reset your password or retrieve your user name or you continue to be locked out for other reasons, call customer service at 1-800-539-1539 in order to regain access to Online Banking. Clients using a TDD/TTY device: 1-800-539-8336.

Click here to unlock your account and follow the prompts.

There may be times when unlocking an account online isn’t possible. For example, if the phone numbers we have on file aren’t accurate, we will not be able to text or call you with a one-time passcode. To help restore your account access quickly and securely, we can also verify your identity and unlock your account by phone. Contact us at 1-800-KEY2YOU® (539-2968). Clients using a TDD/TTY device: 1-800-539-8336.

If you notice an unauthorized purchase on your account, report it by calling 1-800-KEY2YOU® (1-800-539-2968) and following the prompts for fraudulent activity. We will review your account with you to verify recent activity and initiate a dispute for the unauthorized transaction(s). If necessary, we may also block the card to prevent additional unauthorized transactions and have a new card issued to you. Clients using a TDD/TTY device: 1-800-539-8336.

Features vary between ATMs, and all options are shown on the machine’s main menu, but the common capabilities include deposit checks and cash, withdraw cash (multidenominations available in some locations), check balances, get mini statements, make transfers via Official Bank Check, Money Orders, Key Possibility Cards and Cash Advances, and set preferences and change your ATM PIN. For more details visit key.com/ATM-banking.

At the drive-thru, you can make deposits and withdrawals, transfer money between accounts, check balances, cash qualified checks and more. For our clients’ security, we will typically limit withdrawals at drive-thrus to $2,500 and will require proper identification for all transactions.

There are some limitations to what we can do at the drive-thru. Wire transfers, cashing of Canadian or counter checks, night deposits and deposits larger than what can fit in the drive-thru tube can only be accommodated at in-person appointments. Schedule an appointment.

You can open most accounts online, by phone or at an in-person appointment. Schedule an appointment.

For more information and FAQs, visit key.com/coronavirus.

You can complete any usual banking during a scheduled appointment, such as opening a new account or loan, having a financial wellness review or discussing account questions. You will need to bring your identification. To make an appointment, call your branch or schedule an appointment online.

Public notary services are available to existing KeyBank clients. Call your local branch to see if a notary is available at that location and time.

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1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:
1-800-539-8336

Clients using a relay service::
1-866-821-9126

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Schedule an Appointment

Talk to a Branch Manager in your neighborhood.

Schedule an appointment now

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Find a Branch or ATM

Contact Us Icon

Call Us

1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:
1-800-539-8336

Clients using a relay service::
1-866-821-9126

Contact Us Icon

Schedule an Appointment

Talk to a Branch Manager in your neighborhood.

Schedule an appointment now