Customer Service

Have a question? We're here to help. There are many ways you can get in touch with us. You can also check our Frequently Asked Questions for one-click access to answers about your KeyBank account.

Send an Email

Email

Get a response to your email question within 48 to 72 hours.

Chat with a Representative

Live Chat

Chat online with one of our KeyBank representatives.

Learn more about KeyBank Live Chat

Also look for the "Chat Available" logo throughout the site and talk instantly with an online representative:

Monday-Friday -
Saturday-Sunday -

Find a Loan Officer

Find a Loan Officer

KeyBank has experienced Loan Officers who are ready to walk you through the mortgage process. When you’re ready to take the big step to buy or refinance, we’re here to help.

Find a Location

Locations

KeyBank has more than 1,200 full-service branches across 15 states.

Connect with KeyBank on Social Media

Social Media

Follow us on Twitter, and if you have customer service question, please tweet us @KeyBank_Help (never tweet your account number or your personal information).

A representative will respond Monday-Friday

No time to hop on the phone or live chat? We've got your back. Send us a comment on our Facebook page, and we'll gladly assist.

Sign in to Online Banking

Online Banking

For Online Banking sign on help, call Online Banking Customer Support at 1-800-539-1539

Monday-Friday 7:00 a.m. - 12:00 a.m.
Saturday-Sunday 8:00 a.m. - 9:00 p.m.

Notice of Error or Information Requests

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage loan. If you think KeyBank has made an error in servicing your loan, or you would like to request information relating to the servicing of your loan, please notify us in writing of the alleged error or requested information. To do so you must follow the procedures described below:

  1. Write your request on a piece of paper separate from your statement or bill, and include:
    • Customer name, mortgage loan account number and address; and
    • The error to be researched and/or the information being requested, which relates to your mortgage loan.
  2. You must send your written request to:

    KeyBank National Association
    Attn: Client Services
    P.O. Box 5788
    OH-01-51-05DF
    Cleveland, OH 44101