Customer Service

Have a question? We're here to help. There are many ways you can get in touch with us.

Follow us on TwitterFollow us on Twitter and tweet us your customer service question (never tweet your account number or personal information). A representative will respond M-F 8:00 a.m. - 5:00 p.m. ET.

Frequently Asked Questions

You can also check our Frequently Asked Questions for one-click access to answers about your KeyBank account.


800-KEY2YOU® (539-2968)
Monday-Friday 7:00 a.m. - 12:00 a.m.
Saturday-Sunday 8:00 a.m. - 9:00 p.m.

KeyBank Phone Numbers & Hours

800-KEY2YOU Menu Options

KeyBank's Self Service Phone Number


Get a response to your email question within 24 to 48 hours.

For Online Banking sign on help, please call:
Online Banking Customer Support - 800-539-1539
Monday-Friday 7:00 a.m. – 12:00 a.m. ET 
Saturday-Sunday 8:00 a.m. – 9:00 p.m. ET

General Comments or Feedback Email Form

List of Email Forms


KeyBank has more than 1,000 full-service branches across 14 states.

Branch / ATM Locator

Branch Holiday Schedule


Chat online with one of our KeyBank representatives.

Also look for the "Chat Available" logo throughout the site and talk instantly with an online representative:
Monday-Friday 7:00 a.m. - 10:00 p.m.
Weekends 9:00 a.m. - 5:30 p.m.

Learn more about our live chat service.

KeyBank Live Chat