Customer Service

Have a question? We're here to help. There are many ways you can get in touch with KeyBank customer service – via phone, email, chat or visit us at a branch location near you.

Follow us on TwitterFollow us on Twitter and tweet us your customer service question (never tweet your account number or personal information). A representative will respond M-F 8:00 a.m. - 5:00 p.m. ET.

Frequently Asked Questions

You can also check our Frequently Asked Questions for one-click access to answers about your KeyBank account.

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800-KEY2YOU® (539-2968)
Monday-Friday 7:00 a.m. - 12:00 a.m.
Saturday-Sunday 8:00 a.m. - 9:00 p.m.

KeyBank Phone Numbers & Hours

800-KEY2YOU Menu Options

KeyBank's Self Service Phone Number

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Get a response to your email question from KeyBank customer service within 24 to 48 hours.

For Online Banking sign on help, please call:
Online Banking Customer Support - 800-539-1539
Monday-Friday 7:00 a.m. – 12:00 a.m. ET 
Saturday-Sunday 8:00 a.m. – 9:00 p.m. ET

General Comments or Feedback Email Form

List of Email Forms

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KeyBank has more than 1,000 full-service branches across 14 states.

Branch / ATM Locator

Branch Holiday Schedule

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Chat online with one of our KeyBank representatives.

Also look for the "Chat Available" logo throughout the site and talk instantly with an online representative:
Monday-Friday 7:00 a.m. - 10:00 p.m.
Weekends 9:00 a.m. - 5:30 p.m.

Learn more about our live chat service.

KeyBank Live Chat