Customer Service

Have a question? We're here to help. There are many ways you can get in touch with us. You can also check our Frequently Asked Questions for one-click access to answers about your KeyBank account.

Call a KeyBank Representative


1-800-KEY2YOU® (539-2968)

Monday-Friday -
Saturday-Sunday -

Send an Email


Get a response to your email question within 24 to 48 hours.

Chat with a Representative

Live Chat

Chat online with one of our KeyBank representatives.

Learn more about KeyBank Live Chat

Also look for the "Chat Available" logo throughout the site and talk instantly with an online representative:

Monday-Friday -
Saturday-Sunday -

Find a Loan Officer

Find a Loan Officer

KeyBank has experienced Loan Officers who are ready to walk you through the mortgage process. When you’re ready to take the big step to buy or refinance, we’re here to help.

Find a Location


KeyBank has more than 1,000 full-service branches across 14 states.

Connect with KeyBank on Social Media

Social Media

Follow us on Twitter, and if you have customer service question, please tweet us @KeyBank_Help (never tweet your account number or your personal information).

A representative will respond Monday-Friday

No time to hop on the phone or live chat? We've got your back. Send us a comment on our Facebook page, and we'll gladly assist.

Sign in to Online Banking

Online Banking

For Online Banking sign on help, call Online Banking Customer Support at 1-800-539-1539

Monday-Friday 7:00 a.m. - 12:00 a.m.
Saturday-Sunday 8:00 a.m. - 9:00 p.m.