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KeyBank Customer Service Live Chat

Real-time support – 7 days a week. No hold music. No compromise in service. Completely secure.

Don’t have enough time to call in on your lunch break? No problem! Chat online with one of our KeyBank specialists with just one click!

Live Online Chat Hours: 7:00 a.m. – 10:00 p.m. EST. Monday – Friday and 9:00 a.m. – 5:30 p.m. Saturday and Sunday

Be sure to check out the FAQs below to find out more about how our online chat service works.

KeyBank Live Chat FAQs

Do I need to be a current KeyBank customer to use Live Chat?
No, you do not need to be a current KeyBank customer to use Live Chat.
What if no chat agents are available?
If our chat agents are currently unavailable, please call 1-800-KEY2YOU to speak to a customer service representative.
Is Live Chat available on mobile phone and tablet?
Unfortunately, KeyBank's Live Chat service is not available for mobile devices at this time.
Can a Live Chat agent provide me with my account number?
Unfortunately, our agents are unable to provide account numbers over the live chat service. Account numbers can only be given in person at a local branch office to protect customer's security.
What if I need help choosing the right account?
Our customer service live chat agents are trained to help you make the right account choice when opening new accounts, and can also provide helpful product information.
If I’m having trouble with an online application, can chat agents help me?
Our chat agents are available to help you complete an online application and answer any questions.
Can the agents provide tax and financial legal advice?
KeyBank Live Chat agents are unable to provide any tax or financial legal advice at this time.
Can chat agents assist me with Online Banking?
Our agents are available to help you navigate Online Banking. However, KeyBank Live Chat agents cannot assist customers who are having trouble signing on to Online Banking. For Online Banking sign-on help, please call Online Banking Customer Support at 1-800-539-1539.
Can chat agents explain transactions and fees?
Our online chat support agents are here to help with questions relating to transactions and fees.
Can a chat transcript of a Live Chat session be emailed to me?
Unfortunately, transcripts are not available at this time.