Reporting Solutions

KeyBank’s Merchant Connect Online Reporting Tool allows you to display recent deposits, view chargebacks and retrieval requests, and access customer support around the clock from any web browser. Our reporting solutions offer two service levels to meet your needs. Plus, you’ll find features for account information, reports, and support functions.

Focused on Your Needs:

  • Reports, account information, and support
  • Multiple service levels — the Basic service is available for no additional charge, and a Premium service is available for an additional fee
  • Fast — online access that is virtually real-time
  • Easy — intuitive user interface and no special software required
  • Secure — password protected to secure cardholder data

Merchant Connect Basic Features:

My Account

  • Provides real-time access to account profile
  • View online statements, maintain account information, request new products, and receive equipment shipment status

My Reports

  • Provides timely and secure accounting information including deposit summaries, transaction activity, chargeback and retrieval status
  • Access reports that summarize daily deposits
  • Obtain detailed transaction data from each batch of settled transactions


  • Find comprehensive information about transaction processing, industry mandates, product support, and practical tips for how to control processing costs and improve your bottom line
  • Equipment Support includes help functions and Quick Reference Guides
  • Interchange area outlines rules and regulations from card associations

Merchant Connect Premium - Additional Features:

  • Consolidated reporting — in addition to individual MID level reporting, information can be aggregated for chains, parent chains, and entities
  • Access to information — data is stored and accessible for a longer period of time: 1 year instead of 6 months
  • Search and filter — ability to quickly search for specific information such as card or invoice number
  • Additional reports and more detailed reports — qualification reporting, detailed chargeback, and retrieval information
  • Data export — reporting results can be viewed in a browser window or exported for storage or further manipulation

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