We’re Here to Help
Information on COVID-19.
The financial landscape is changing by the hour but what has remained constant throughout this period of economic turmoil is our commitment to you. We want to assure you that we are here to help.
Our Preparedness and Strength
As we navigate this crisis, it’s natural for you to have questions about Key’s financial strength. KeyCorp is financially strong, and we are committed to our continued financial health.
Key’s capital structure and liquidity are sound, with strong growth in earnings and seven years of positive operating leverage. Since the 2008 financial crisis, the bank has significantly improved its risk profile through disciplined credit and risk management.
Key is viewed as “well capitalized” by federal banking regulators while our liquidity position (cash and equivalents to meet our funding needs) is double the normal target. Key’s strength is further reflected through our investment grade credit ratings from the primary credit rating agencies.
The steps we have taken to solidify our soundness will help us serve your needs during this time of economic uncertainty.
Access Your Accounts Anytime
During this time when many of your employees, vendors and partners are working remotely, being able to access your accounts digitally, from anywhere at any time, is crucial. Authorized users can manage your company’s banking services, cash flow, accounts and activities, make payments and transfers and monitor your accounts, all in one place, through our KeyNavigator and KeyBank Business Online (KBBO) platforms.
If you’re not already using the mobile experience, there is no better time than now. Learn more about our KeyNavigator self-service features and mobile capabilities including: viewing of account information, Positive Pay, ACH and Wire. Use KBBO to view account information, pay bills and deposit payments quickly and securely without a trip to the branch or ATM.
Your Business is Our Priority
This is a difficult time for everyone, and you are likely focused on similar plans for safety and business continuity. We recognize that you may have questions related to your business operations and the impacts this will have on your industry. Our Wellness Advisors and Relationship Managers are available to meet with you by telephone or email. We encourage you to reach out to them for the support you need to navigate this unprecedented time.
The health and safety of our clients and employees is always our top priority. Out of an abundance of caution and after evaluating several factors, including guidance from the Centers for Disease Control, we have made the decision to move our branches to drive-thru and appointment only until further notice. Despite this change, our branch teams are still available and ready to help you and your employees. See key.com/coronavirus to make an appointment and for more information.
Amid such uncertainty, please know that KeyBank uses best practices for security when we call clients, however, we will never ask you to provide or verify your full social security or account number, username/password or answers to security questions over the phone. During a time of upheaval, we often see an increase in scam attempts. Please be aware of cybercriminals using coronavirus-themed emails to deliver malware, coronavirus-related investment scams, and scammers who follow the latest headlines taking advantage of clients with fake emails, texts, or social media posts. Keep your company safe from Coronavirus-related scams and stay up to date with the latest trends by visiting key.com/cybersecurity.
Send us a comment on Facebook or tweet us @KeyBank for help with your customer service questions (never include your account number or personal information). We respond weekdays 8 am – 7 pm, and weekends, 8 am - 6 pm ET.