Contact Us
Find answers and get help with KeyBank products and services.
1-888-KEY4BIZ (539-4249)
KeyBank Customer Service is available by phone 24 hours, 7 days a week.
Get a response to your email question within 48 to 72 hours.
KeyBank has more than 1,200 full-service branches across 15 states.
For Online Banking, sign on help, call Online Banking Customer Support at 1-800-539-1539
Monday-Friday 7:00 a.m. - 12:00 a.m.
Saturday-Sunday 8:00 a.m. - 9:00 p.m.
Social Media
If you have a customer service question, please tweet us @KeyBank_Help (never tweet your account number or your personal information). A representative will respond Monday-Friday 8:00 a.m. - 7:00 p.m. ET and 8:00 a.m. - 6:00 p.m. ET weekends.
No time to hop on the phone or live chat? We've got your back. Send us a comment on our Facebook page, and we'll gladly assist. And follow us on Twitter @KeyBank for our latest news and promotions.