Vault Ordering FAQs

Frequently Asked Questions

You may submit your currency and coin orders by phone by calling the automated ordering system at 800-363-1491, online through KeyNavigatorSM, or by File Transmission.

Yes. Any combination of ordering methods may be used, at any time.

No, each ordering type has the same options and cutoff times.

Currency and coin orders placed by the 10 a.m. ET cutoff on a business day will be ready for armored pick up the next business day.

For both the phone and online ordering systems include, you will need your Client ID, User ID, and password. These are all provided to you by KeyBank. After your first sign on, you can change the password to one of your choosing.

Yes, you will be locked out of the ordering system after three unsuccessful login attempts. If this occurs, then you should call Commercial Banking Services at 800-821-2829, Monday thru Friday, 8:00 am – 9:00 pm ET.

Yes, you may submit multiple orders during the same session.

No, the sign on credentials are the same for both phone and online ordering options.

In the KeyNavigator online order history, you will be able to see order history from phone, online, and file transmission orders. You may view your history for any 30 day period within the last seven years.

At the point of order cutoff, KeyBank will verify all order requests for “good funds” and prepare those that have funds available. KeyBank will approve these requests and send them to the appropriate vault for fulfillment. For orders that are drawn on accounts lacking available funds, an escalation process will be pursued. Impacted clients will be required to have funds available before fulfillment can occur. A lack of funds may delay order requests.

For any order, a currency and coin type as well as a delivery date must be received.

Yes, you have the opportunity to review your orders at any time before they are submitted.

After submitting an order request, each order is assigned a Confirmation Number that may be used for review and research purposes.