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Conduit borrowers have long complained about red tape, unexpected fees and other servicing problems during the life of their loans. The important thing to know here is that KeyBank is the lender, co-manager, special servicer, master servicer and risk-retention holder. This is all very good news for property owners who have been driven from the CMBS sector as an option.

Key Takeaways

  • Great news for middle-market borrowers who didn't see CMBS as an option
  • Small-balance conduit program promises better customer service
  • From loan application to payoff, you will only talk to KeyBank