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Mobile Banking FAQ

The KTT Mobile URL (m.key.com/ktt) is a mobile web URL available to all web-enabled mobile devices via web browser. The KTT Mobile URL provides a convenient and secure way to approve payments, decision positive pay items and view account information.

The KTT Mobile Deposit App is available in both the iTunes and Google Play app stores. The app enables you to deposit checks into your business and commercial checking accounts via your mobile device (Please Note: Android tablet devices are not supported).

KTT Mobile Deposit has been developed with the business user in mind. Important features that set KTT Mobile Deposit apart from consumer mobile deposit solutions include:

  • Single or Limited Batch Deposit Capabilities
  • Deposit level memo field information capture
  • An approval process that allows for separation of duties and provides an additional layer of security
  • Access to reporting on Key Capture, KeyBank’s (Key) commercial desktop solution

Yes. Currently, KTT Mobile only has deposit and deposit review capabilities, meaning that a compromised phone could only be used to make deposits (i.e. – money cannot be moved outside of the bank with the app).

Additionally, many of the security features available for the KTT Mobile optimized URL are also available on the KTT Mobile Deposit App:

  • A login and password is required to sign in to KTT Mobile. Your password is not stored on the mobile device. This means if you lose your phone, and you are not logged into an active session, your information within the KTT Mobile app will remain uncompromised.
    • If you are logged in when you lose your phone, there are several features built into KTT Mobile Deposit that can help mitigate potential exposure including:
      • KTT Operations can all remove a user's mobile access once they are notified that a phone has been lost.
      • Account numbers are masked so that only a partial account number is visible.
      • An active user will be logged off after four (4) hours of inactivity
      • An inactive user will be logged off after 20 minutes of inactivity

Contact your Treasury Services Payments Advisor to complete the necessary form to confirm eligibility to enroll in KTT Mobile.

You will use your Key Total Treasury user ID and password.

There are several operating systems that support KTT Mobile:

  • For Android phones - Android OS 4.4 and higher
  • For iPhone - IOS 8.0 or higher including iPhone and iPad
  • Android tablets are not supported

To determine the operating system version the mobile device is currently using, refer to the following:

  • For Android – Settings > About phone > scroll to line that says Android Version
  • For iPhone – Settings > General > About > Version

No, you can enroll and use KTT Mobile only if you choose. Talk with your Treasury Services Payments Advisor for more information on how to sign up for KTT Mobile only.

Checks that can be deposited into the KTT Mobile app include checks payable in U.S. dollars drawn from U.S. bank accounts. Eligible bank accounts include personal, business, bank and government checks. Your deposit can also be either a single check or multiple checks.

If you utilize virtual endorsement, you must also write “For KeyBank Mobile Deposit Only” on the back of the check.

If you use standard endorsement, you must endorse the check being deposited with a signature and must also write “For KeyBank Mobile Deposit Only” under the signature.

Funds deposited via KTT Mobile Deposit are available based on the standard Key Capture float schedule. Contact your Treasury Services Payments Advisor for the Key Capture Availability Schedule.

No, there is no monthly deposit limit for KTT Mobile clients utilizing mobile deposit.

You can use the KTT Mobile Deposit application to make a deposit to any business/non-personal checking account. The following is a list of the most common types of accounts:

Key Public Checking
Key Public Money Market Savings
Key Public Saver
Key Public Money Market Savings
KeyBank Business Interest Checking
Key Business Platinum Money Market Savings
Key Business Silver Money Market Savings
Agent Analyzed Interest Checking
Key Agent Interest Checking
Key Public Interest Checking
Public Analyzed Interest Checking
Key Business Checking
Control Disbursement
Key Business Major Saver Money Market Savings
KeyBank Basic Business Checking
Key Business Signature Money Market Savings
Key Business Gold Money Market Savings
Key IOLTA (Interest on Lawyer’s Trust) Money Market Checking
Key Interest on Real Estate Trust Money Market Checking
Key U.S. Government Money Market Checking
Key Business Checking Due to Bank – Domestic Checking
Key Business Saver Key Business Reward Checking
Key Business Basics Checking