Commercial Mortgage Servicing

Key is consistently ranked as one of the nation's top commercial mortgage servicers. We deliver exceptional, client-focused service using industry-leading technology and experienced professionals committed to excellence. Our servicing platform is dedicated to providing superior customer service to our client base of investment/non-investment grade investors, commercial mortgage borrowers, and rating agencies.

We service all types of “non-consumer-based” loans including: franchise, healthcare, hospitals, industrial, mixed-use, multifamily, seniors and student housing, and wind farms. Our commitment to client service is consistently recognized by top ratings from Standard & Poor’s - and Morningstar in multiple categories. We are also an approved servicer by Fitch Ratings, Moody’s, Kroll, and DBRS.

KeyBank's Special and Master Servicing divisions are not subject to potential conflicts of interest and are truly independent third-party providers with no affiliations to b-piece buyers, brokerage firms, defeasance providers or loan sale advisors.

Our clients turn to us for a wide variety of "non-consumer-based" loan servicing.  Some recent examples include:

  • KeyBank Real Estate Capital® has won the Master and Special Servicing for the BBCMS Trust 2015-RRI securitization, consisting of a single $360 million mortgage loan secured by 89 limited-service Red Roof Inn hotels.
  • KeyBank Real Estate Capital® has won the Master and Special Servicing for the MSCCG Trust 2015-ALDR securitization, consisting of a single $255.6 million mortgage loan secured by a portion of the Alderwood Mall, a super-regional shopping mall in Lynnwood, Washington.
  • KeyBank Real Estate Capital® has won the Master and Special Servicing for the CSMC Trust 2015-DEAL securitization, consisting of a single $775 million mortgage loan secured by 24 hotel properties located in 12 states and the District of Columbia.

Master/Primary Servicing

Key is consistently ranked as a top Master/Primary commercial mortgage servicer, in both volume and excellence, for CMBS, commercial mortgages, and other “non-consumer-based” loans. We maintain the highest standards of client service in terms of quality, operational precession, and risk management.

Special Servicing

We offer specialized independent third-party Special Servicing, also consistently highly-rated, both as a stand-alone service and as a value-add to our Master/Primary servicing platform. Our servicing platform is specifically designed to eliminate any and all perceived conflicts of interest in the marketplace.

Our highly experienced team understands the process of managing distressed and defaulted assets on a case-by-case basis to timely maximize recovery for all investors.

KeyBank Real Estate Capital is a highly rated servicer by Standard & Poor’s, Morningstar, Fitch, Kroll, DBRS & Moody's; we service the loans that comprise our CMBS securitizations, ensuring that those borrowers who come to us for a CMBS loan will receive a consistent level of service throughout the life of the loan. Here is a summary of our rankings:

Rated CMBS Servicer

Ratings
S&P
Morningstar
Fitch, Kroll, DBRS & Moody's
Primary
Strong
1
Approved
Master
Strong
1
Approved
Special
Strong
1
Approved
Small Balance
na
1
na
Small Balance Special
na
1
na

Information on current ratings can be found:

TODO