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KeyBank Real Estate Capital's Commercial Loan Servicing is consistently ranked as a top servicer and provides a single point of contact.

Our servicing platform provides best-in-class client service to our customer base of investment and non-investment grade investors, commercial mortgage borrowers, and rating agencies.

We service all types of non-consumer-based loans, including: franchise, healthcare, hospitals, industrial, mixed-use, multifamily, seniors and student housing, and wind farms. We are consistently recognized by top ratings from Standard & Poor’s and Morningstar in multiple categories. We are also an approved mortgage servicer by Fitch Ratings, Moody’s, Kroll, and DBRS.

KeyBank's Special Servicing and Master Servicing divisions are not subject to potential conflicts of interest and are truly independent third-party providers with no affiliations to b-piece buyers, brokerage firms, or loan sale advisors.

Consistently Ranked As A Top Master, Primary and Special Servicing Provider


  • Volume and Excellence
  • Client Service
  • Operational Precision
  • Risk Management
  • Investor Reporting

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Banking products and services are offered by KeyBank National Association. All credit, loan and leasing products subject to credit approval. is a federally registered service mark of KeyCorp. ©2015 KeyCorp. KeyBank is Member FDIC