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You access File Transfer by clicking on the File Services section at the top of the KeyNavigator page. Then click on File Transfer.

Files Services menu

3.1 File Transfer Home

The File Transfer home page will display any File Transfer specific news or information. It also contains the System Availability, including deadlines for submitting files and the times when files are available for retrieval.

File Transfer homepage

3.2 Send Files

The Send Files screen is where you can send files to Key; download/view previously sent files; and view file status and history information.

Send Files screen

To send a file, click on Send New File. Click Select File to choose the file you want to upload, the file type, and enter a file reference (memo). You can also check the Confidential File box if you want to prevent other users from downloading / viewing the contents of the file. Click Send to submit your file.

Select File

When sending an Automated Clearing House file, please enter the correct ACH Point for the file you are sending. The onboarding team will provide you with this information during file testing.

Select File

When sending an Account Reconcilement file, please enter the correct ARP Bank for the file. The onboarding team will provide you with this information during file testing.

Select File

To view the status of a file that has been sent or to view the history of the file, right click on a file and then click History.

File Status History File Status History

3.3 Retrieve Files

The Retrieve Files screen is where you can retrieve files from Key; download/view previously retrieved files; and view file status and history information.

Files available from Key for downloading will be indicated as New in the Status column. Files that have been downloaded by other users at the company will be indicated as Downloaded in the Status column.

Files are available for downloading for 45 days. Files that have passed the 45 day retention period will be indicated as Expired in the Status column. The file’s record will remain in the system for 180 days from the original date and can be viewed by using the search filter.

Retrieve Files

To view the status of a file that has been sent to you by Key, or to view the history of the file, right click on a file and then click History.

Retrieve Files Status History Retrieve Files Status History

3.4 Send Test Files

The Send Test Files screen is where you will transmit files during the testing / onboarding phase of implementing new services. Files sent via the test screen are not processed in production systems. They are used for validation purposes only. You and KeyBank onboarding personnel will agree to a ‘move to production’ date once both parties agree file testing has been completed.

Send Test Files

3.5 Retrieve Test Files

The Retrieve Test Files screen is where you will retrieve files during the testing / onboarding phase of implementing new services. Files retrieved via the test screen are not processed from production systems. They are used for validation purposes only and should not be ingested / processed in your production systems. You and KeyBank onboarding personnel will agree to a ‘move to production’ date once both parties agree file testing has been completed.

Retrieve Test Files