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Tools & Resources

Check Issue Maintenance


Check maintenance services enable you to manually add or cancel issue records or inquire into the status of a check. Adds and Cancels process just like an Issue File Transmission and update the ARP and Positive Pay systems as they are submitted. You can create up to 20 entries at a time. Adds should be submitted before checks are distributed. The Check Issue Inquiry function is available on business days, 8:30 a.m. – 11:00 p.m. local time.

3.1 To inquire into the status of a check

  1. Select "Check Issue Maintenance" from the Account Management main page.
  2. Use the dropdown menu to select the appropriate account.
  3. Choose "Inquire – Check Issue Record" from the available selections.
  4. Select "Next."
  5. Enter a beginning check number in the "From" field.
  6. (Optional) Enter an ending check number in the "To" field.
  7. (Optional) To further limit results, choose to "Apply" advanced search criteria to show additional fields.
    • Enter a minimum and maximum check amount.
    • Utilize the dropdown menus to enter an issue date range.
    • Utilize the dropdown menus to enter a paid/post-date range.
    • Utilize the dropdown menu to select a status.
  8. Select "View."
  9. A listing of up to 250 checks, including the associated statuses, will be displayed. The items are displayed based upon the services for which you are set up, such as payee name verification.
  10. If more than 250 results were returned, select "Modify Your Search Criteria" to return to the "Check Issue Inquiry" screen to further limit the results.
  11. From the "Check Issue Listing" screen, you can return to the Account Management screen by selecting "Main Page" or search for another check(s) by selecting "Perform Another Inquiry."

3.2 To add a check issue record

  1. Select "Check Issue Maintenance" from the Account Management main page.
  2. Use the dropdown menu to select the appropriate account from which the new check has been issued.
  3. Choose "Add – Check Issue Record" from the available selections.
  4. Select "Next."
  5. Input the check number(s), dollar amount(s), and any other pertinent data into the appropriate fields.
  6. (Optional) Select "Add More" to input more than 10 adds.
  7. To delete these Adds, select "Cancel." To continue to process, select "Next."
  8. Review the information provided on the “Add Check Issue Approval” screen. To delete the items, select “Cancel.” To make changes to all or any of the adds, select “Edit” to return to the “Add Check Issue Entry” screen and change information. To process the adds, select "Accept".
  9. The "Add Check Issue Confirmation" screen will appear. Any checks that were unable to be added will be highlighted in red and additional information will be provided in the status column. To return to the Account Management screen, select "Main Page." To add more checks, select "Perform Another Add."
  10. If an error is detected after selecting "Accept," contact the ARP team at ARP Transmissions@KeyBank.com or the Commercial and Business Banking Center at 800-821-2829.

3.3 To cancel a check issue record

  1. Select "Check Issue Maintenance" from the Account Management main page.
  2. Use the dropdown menu to select the appropriate account from which the new check has been issued.
  3. Choose “Cancel – Check Issue Record” from the available selections.
  4. Select “Next.”
  5. Input the check number(s), dollar amount(s), and any other pertinent data into the appropriate fields.
  6. (Optional) Select “Add More” to input more than 10 cancels.
  7. To delete these cancels, select “Cancel.” To continue to process, select “Next.”
  8. Review the information provided on the “Cancel Check Issue Approval” screen. To delete the items, select “Cancel.” To make changes to all or any of the cancels, select “Edit” to return to the “Cancel Check Issue Entry” screen. To process the cancels, select “Accept.”
  9. The “Cancel Check Issue Confirmation” screen will appear. Any checks that were unable to be cancelled will be highlighted in red and additional information will be provided in the status column. To return to the Account Management screen, select “Main Page.” To cancel more checks, select “Perform Another Cancel.”