Section 3

Check Issue Maintenance

Check maintenance services enable you to manually add or cancel issue records or inquire into the status of a check. Adds and Cancels process just like an Issue File Transmission and update the ARP and Positive Pay systems as they are submitted. You can create up to 20 entries at a time. Adds should be submitted before checks are distributed. The Check Issue Inquiry function is available on business days, 8:30 a.m. – 11:00 p.m. local time.

3.1 Inquiry on Status of a Check

Select Check Issue Maintenance from the Account Reconcilement page.
Use the dropdown menu to select the appropriate account.
Choose Inquire – Check Issue Record from the available selections.
Select Next.
Enter a beginning check number in the From field.
Enter an ending check number in the To field. (Optional)
To further limit results, under Advance Search Criteria, click Apply to show additional fields. (Optional)
- Enter a minimum and maximum check amount.
- Utilize the dropdown menus to enter an issue date range.
- Utilize the dropdown menus to enter a paid/post-date range.
- Utilize the dropdown menu to select a status.
Select View.
A listing of up to 250 checks, including the associated statuses, will be compiled. The items are displayed based upon the services for which you are set up, such as payee name verification.
If more than 250 results were returned, select Modify Your Search Criteria to return to the Check Issue Inquiry screen to further limit the results.
From the Check Issue Listing screen, you can return to the Account Reconcilement page by selecting Main Page or search for another check(s) by selecting Perform Another Inquiry.

3.2 Adding a Check Issue Record

Select Check Issue Maintenance from the Account Reconcilement main page.
Use the dropdown menu to select the appropriate account from which the new check has been issued.
Choose Add – Check Issue Record from the available selections. Select Next.
Input the check number(s), dollar amount(s), and any other pertinent data into the appropriate fields.
Select Add More to input more than 10 adds. (Optional)
To delete these Adds, select Cancel. To continue to process, select Next.
Review the information provided on the Add Check Issue Approval screen. To delete the items, select Cancel. To make changes to all or any of the adds, select Edit to return to the Add Check Issue Entry screen and change information. To process the adds, select Accept.
The Add Check Issue Confirmation screen will appear. Any checks that were unable to be added will be highlighted in red and additional information will be provided in the status column. To return to the Account Reconcilement screen, select Main Page. To add more checks, select Perform Another Add.
If an error is detected after selecting Accept, contact the ARP team at ARP_Transmissions@keybank.com or Commercial Banking Services at 800-821-2829.

3.3 Cancelling a check issue record

Select Check Issue Maintenance from the Account Reconcilement page.
Use the dropdown menu to select the appropriate account from which the new check has been issued.
Choose Cancel – Check Issue Record from the available selections. Select Next.
Input the check number(s), dollar amount(s), and any other pertinent data into the appropriate fields. Select Add More to input more than 10 cancels. (Optional)
To delete these cancels, select Cancel. To continue to process, select Next.
Review the information provided on the Cancel Check Issue Approval screen. To delete the items, select Cancel. To make changes to all or any of the cancels, select Edit to return to the Cancel Check Issue Entry screen. To process the cancels, select Accept.
The Cancel Check Issue Confirmation screen will appear. Any checks that were unable to be cancelled will be highlighted in red and additional information will be provided in the status column. To return to the Account Reconcilement screen, select Main Page. To cancel more checks, select Perform Another Cancel.