Section 3

Depositing Checks

Once signed into the KeyNavigator^® Mobile Application, on the main screen chose either single check or multi-check deposit. The mutli-check deposit feature allows a user to deposit multiple checks into one single deposit.

3.1 Complete a Single Check Deposit

1. Tap Start Single Check Deposit.
2. Tap the desired account where you wish to deposit funds.

   

3. Enter the dollar amount of the check and TAP Start Transaction.
4. On the Capture Check Screen, TAP the symbol next to Capture Check Front to take a picture of the front of the check. Center the check, face up, inside the box and the application will automatically take a picture of the front of the check.

   

5. Once the front image is successful, turn the check over TAP the symbol and capture a picture of the back of the check. Center the check, face down, inside the box making sure that the signature is on the right side of the box and the application will automatically take a picture of the back of the check.

   

   NOTE: Checks deposited via KeyNavigator Mobile Deposit must have a hand written endorsement, even if a stamp is used. We recommend writing “For KeyBank mobile deposit only” as a standalone endorsement or in addition to the stamped endorsement.

6. Once the images of the check are successfully captured, add a memo to your deposit (optional), and TAP Submit Check to complete the deposit.
7. Once submitted, a confirmation screen will appear in the application. From the confirmation screen TAP Make Another Deposit to start a new deposit, or Menu to return to the main menu.

   

3.2 Complete a Multiple Check Deposit

1. TAP Start Multiple Check Deposit.
2. TAP the desired account where you wish to deposit funds.

   

3. Enter the dollar amount of the total deposit (total of all checks to be deposited) and TAP Start Transaction.

   

4. On the Capture check Screen, TAP the symbol to capture a picture of the front of the check. Center the check, face up, inside the box and the application will automatically take a picture of the front of the check.

   

5. Once the front image is successful, turn the check over TAP the symbol and capture a picture of the back of the check. Center the check, face down, inside the box making sure that the signature is on the right side of the box and the application will automatically take a picture of the back of the check.

   

   NOTE: For successful image capture, make sure all four corner of the check are visible and the check is properly endorsed on the back.

6. Once the image capture is successful, TAP on Save Check.

   

7. The Deposit Review screen will display the check that was just captured and provide details that the total deposit amount does not match the check captured. TAP Add Check to add another check to this deposit. To add another check following steps referenced above.

   

   NOTE: The application will not allow you to submit the deposit if the totals do not match.

8. At the Deposit Review screen, a Memo can be added to this deposit (optional). Once all the images have been captured and the total amount of the checks matches the deposit total entered, swipe the blue bar at the bottom of the screen to complete the deposit.
9. Once submitted, a Confirmation screen will appear in the application. From the confirmation screen TAP Make Another Deposit to start a new deposit, or Menu to return to the main menu.

   

3.3 Canceling a Deposit

1. To cancel a deposit at any time during the deposit flow, TAP the “x” in the upper right or left hand corner of the screen.

   

2. If the deposit is canceled, it is canceled in its entirety if there were multiple checks. You will receive a Cancel Deposit Confirmation screen, TAP Yes to continue with cancelling the deposit or No to continue with the deposit.