Customer Service

KeyBank is dedicated to meeting your unique home financing needs with affordable mortgage products. We’re here to help you every step of the way, from finding the financing that’s best for your situation to closing the loan and beyond. We’re also available to answer your questions about your mortgage, such as how to set up your online account, payment processing, and more. Whether it’s your first mortgage or an experienced homebuyer, this is the place to get answers.

KeyBank Mortgage

Find a Loan Officer

KeyBank has experienced Loan Officers who are ready to walk you through the mortgage process. When you’re ready to take the big step to buy or refinance, we’re here to help.

KeyBank Mortgage

Get Prequalified

Our loan pre-qualification process is quick and easy. Just contact one of our Loan Officers who will tell you how to get started.

KeyBank Mortgage

Visit your local branch

Find a KeyBank branch in your area.

Need to pay your mortgage?


For mortgage payment information, please visit our payments page.

Notice of Error or Information Requests

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage loan. If you think KeyBank has made an error in servicing your loan, or you would like to request information relating to the servicing of your loan, please notify us in writing of the alleged error or requested information. To do so you must follow the procedures described below:

  1. Write your request on a piece of paper separate from your statement or bill, and include:
    • Customer name, mortgage loan account number and address; and
    • The error to be researched and/or the information being requested, which relates to your mortgage loan.
  2. You must send your written request to:

    KeyBank National Association
    Attn: Client Services
    P.O. Box 5788
    Cleveland, OH 44101

Questions? We've got answers

I have a loan application that’s being processed. Where can I get answers about it?

You should contact your Loan Officer, who will be happy to give you the most up-to-date status of your mortgage.

Where can I find my loan number?

Your closing documents will have your loan number. You may also contact your Loan Officer for that or any other questions.

When are my payments due?

Most mortgage loans are due on the 1st of each month. You may refer to your loan closing documentation, first payment letter, mortgage statement or coupon book to confirm your payment date.

We’re in your neighborhood!

Check out our list of mortgage loan officers near you.

Find a mortgage loan officer