Mortgage Questions? We Can Help.

KeyBank is dedicated to meeting your unique home financing needs with affordable mortgage products. We’re here to help you every step of the way, from mortgage prequalification, to finding the right financing, closing the loan and beyond. We’ll answer all your mortgage questions, such as how to set up your online account, payment processing, and more. Whether it’s your first mortgage or you're an experienced homebuyer, this is the place to get answers.


Find a Loan Officer

KeyBank has experienced Loan Officers who are ready to walk you through the mortgage process. When you’re ready to take the big step to buy or refinance, we’re here to help.


Call us

For finance or refinance options please call us at 1-888-539-0018 Mon-Fri: 8:00 a.m.- 8:00 p.m. EST

For questions about your existing Keybank Mortgage, please call 1-800-422-2442 Mon-Fri: 8:00 a.m.- 9:00 p.m. EST TTY 1-800-539-8336


Visit your local branch

Find a KeyBank branch in your area.

Notice of Error or Information Requests

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage loan. If you think KeyBank has made an error in servicing your loan, or you would like to request information relating to the servicing of your loan, please notify us in writing of the alleged error or requested information. To do so you must follow the procedures described below:

  1. Write your request on a piece of paper separate from your statement or bill, and include:
    • Customer name, mortgage loan account number and address; and
    • The error to be researched and/or the information being requested, which relates to your mortgage loan.

  2. You must send your written request to:

    KeyBank National Association
    Attn: Client Services
    P.O. Box 5788
    Cleveland, OH 44101

Answers to Common Mortgage Questions

I have a loan application that’s being processed. Where can I get answers about it?

You should contact your Loan Officer, who will be happy to give you the most up-to-date status of your mortgage.

Where can I find my loan number?

Your closing documents will have your loan number. You may also contact your Loan Officer for that or any other questions.

When are my payments due?

Most mortgage loans are due on the 1st of each month. You may refer to your loan closing documentation, first payment letter, mortgage statement or coupon book to confirm your payment date.

We're in your neighborhood!

Have all your questions answered by an experienced mortgage loan officer near you.

Find a Mortgage Loan Officer

Mon-Fri 8 a.m.- 8 p.m. EST