Personal Loans & Lines FAQs
Personal loan questions
Principal is the original amount of money that you borrowed. Interest is what the bank charges you to borrow that original amount of money.
An APR - Annual Percentage Rate - is a measure of the cost to borrow money. It reflects interest and other charges you’ll pay each year.
Typical personal loan payback periods range from 12 to 84 months and are based on the amount you borrow, the purpose of the loan, and whether the loan is unsecured or secured by some type of collateral. There are several ways to pay your loan off quicker:
- Increase your monthly payments
- Make an additional payment each year
- Refinance your loan to a shorter term
Hardships can come in many forms. Unemployment, decrease of income, declining property value, divorce, injury or illness – these are all considered hardships. If you are experiencing a hardship that is making it difficult for you to pay your bills, there may be help.
If you are having difficulty making your payments, visit our Borrower Assistance page. We may have a program available to assist you.
Your credit score tells a story of your ability to manage your finances and make your payments. It can affect whether or not you’re approved for a loan as well as the length of the loan and the interest rate you qualify for.
Debt consolidation is taking multiple debts at various interest rates and combining them into one debt. This way, you’ll have one payment and one interest rate. Debt consolidation may make the debt much easier to manage and you may be able to save money on interest over time.
A person who acquires an ownership interest in a property with a KeyBank loan through certain transfers may be deemed a "successor in interest." These can include ownership interests transferred through a borrower’s death, divorce, separation or from a family member. A person’s status as a "successor in interest" may entitle them to receive certain information and documentation about the loan. Alternatively, the borrower may have to authorize you to act on their behalf or to receive information about the loan.
For questions related to these types of ownership transfers, please call us at 1-866-325-9653 Mon-Fri: 8:00 a.m. - 5:00 p.m. ET.
Find a Branch or ATM