Make a Home Equity Payment

Keep your budget on track, knowing your home equity payments are made on time, every time. Key has several convenient payment methods you can use to make your payments as quickly and easily as possible.

If you’re having trouble making payments on a KeyBank home equity loan or home equity line of credit because of the coronavirus pandemic, you can ask for deferral. For information on other assistance options, visit KeyBank Borrower Assistance.

KeyBank Home Equity Payment Methods

Remember, your payment will be considered effective on the date it’s received, and payments made after the cutoff time will be effective the next day.

Online and Mobile Banking

Transfer funds, make a one-time payment or schedule a recurring payment in online banking or with the mobile app. It’s secure, convenient and easy to use.

Pay by Phone

Our automated system and customer representatives are available 24/7. Payments made by 11:59 p.m. ET will be effective the same day. (For example, if you're in the Pacific time zone, payments made until 8:59 p.m. are effective the same day, and payments made after that are effective the next day.) It may take up to 5 days to see your payment reflected in your account.

KeyBank Customer Service
1-800-KEY2YOU® (539-2968)

For clients using a TDD/TTY device: 1-800-539-8336

Automatic Payments made by ACH

To schedule a recurring monthly payment from an account held at KeyBank or another U.S. bank or financial institution, complete and submit our Authorization to Debit Account for Payment form to allow ACH payments. Your payment will be withdrawn monthly so you'll know your payments are made on time.

Automatic payment activation usually takes five business days after we receive your completed form, so continue to make your payments with another method until you receive written confirmation of your enrollment in automatic payments from KeyBank.

Pay in a Branch

Visit a branch to make your payment and it will be effective the same day. It may take up to 5 days to see your payment reflected in your account.

Pay by Mail

To send your payment by check, include your payment stub and write your account number on your check’s memo line. To be sure your payment is received on time, allow 7-10 business days before your due date.

P.O. Box 94588 
Cleveland, OH 44101-4588

Home Equity Payments

If your account is not overdue beyond 60 days, please contact us at 1-866-325-9677. If your account is more than 60 days past due, please contact us at 1-866-325-9653.

If you missed a payment, please contact us at 1-866-325-9677.

Yes, you must still make your payment. If you want to, you can view and print copies of your monthly statement in KeyBank online banking.

You can pay your bill through online or mobile banking, by phone, by mail or at a nearby branch, without having your statement with you.

To confirm the monthly payment amount, call customer service at 1-800-KEY2YOU. If you would like to make your payment by mail, write your account number on your check and mail your payment to:

P.O. Box 94588 
Cleveland, OH 44101-4588

Please refer to online or mobile banking, your monthly statement or call customer service at 1-800-KEY2YOU to confirm your payment date.

No. Your monthly payment must be drafted from a checking or savings account.

Late charges and grace periods vary in accordance with your account agreement. If your payment is not received before the grace period ends, a late charge will be assessed at the end of business on the last day of your grace period.

Hardships can come in many forms. Unemployment, decrease of income, declining property value, divorce, injury or illness – these are all considered hardships. If you are experiencing a hardship that is making it difficult for you to pay your bills, there may be help.

If you are having difficulty making your payments, visit our Borrower Assistance page. We may have a program available to assist you.

You can easily change additional principal amount, use a different account or cancel your existing Auto-Pay in online and mobile banking. You will also receive an Auto-Pay confirmation email along with mailed letter on any updates performed on your account.

Auto-Pay Questions

Auto-Pay lets you set up automatic and recurring payments from a deposit account, such as a checking account, to a home equity account. When you set up Auto-Pay, you can choose from two types of automatic payments:

  • Regular Monthly Payment (Home Equity Loans) or Minimum Monthly Payment (Home Equity Lines)
  • Above and Additional Principal


It’s easy to set up Auto-Pay or adjust your payment election anytime in online banking.

Here’s how:

  • Sign on to online banking
  • From your account dashboard, choose the KeyBank home equity that you want to set up the Auto-Pay for
  • Select "Manage Auto-Pay" and follow the prompts

For home equity loans and lines, only payment due date can be selected while setting up Auto-Pay. If payment due date falls within 3 business days, Auto-Pay will begin with your next payment due date.

Auto-Pay will start on the effective date shown on the review screen. Once you submit, it will also be communicated via email and mailed letter.

To be sure your payments are made on time, you should continue making them until you receive confirmation from KeyBank that your setup was successful.

Once the Auto-Pay is fully processed and not returned for insufficient funds, your home equity account will be credited as of the payment date.

If you select a payment date that falls on a weekend or holiday, the payment will be effective dated to the due date. If the account you send the payment from is held at KeyBank, we’ll withdraw the funds for your payment on the business day after that weekend or holiday.

If the account you send the payment from is held somewhere other than KeyBank, the withdrawal will generally occur after the payment date, but the exact timing depends on your financial institution’s processing schedule.

Auto-Pay will automatically pull the new total amount due without any updates needed.

Auto-Pay will not draft the final payment.

Electronic Statements

Electronic statements are available online for your convenience and the safety of your account information. There are no fees to receive your statements online. When you receive them electronically, you reduce the risk of identity theft, eliminate having to store them, and get immediate access to view, print or save statements/documents.

Sign on to your Online Banking and select the account. At the top of the screen, select "statements" option. Change the "Enroll in Paperless Statements" toggle to on (green) and read and agree to the "online statement and document delivery authorization" disclosure. Once enrolled, your statements will no longer be mailed to you in paper form. You may change your preferences at any time by following the above steps and clicking the toggle button again.

Payoff Information

For more information regarding payoff, call customer service at 1-800-KEY2YOU.

A paid-in-full letter is mailed 6 business days after the loan payoff is posted to the account. Additional documentation will be mailed in accordance with state guidelines.

Yes. It is important that you continue to submit your monthly payment as you normally would. If your payment is submitted using our ACH program, notify us at least 3-5 days in advance of the next scheduled draft so your ACH can be canceled. Should the payment be deducted from your bank account after your loan is paid in full, we will return it to you within two weeks.

New York residents, please see our table of common residential mortgage servicing fees.

Home Loans & Lines

get a .25% interest rate reduction, just for KeyBank clients.

counting money

Home Ownership

what is home equity? choosing a home equity loan or a HELOC.

Couple working with a home equity advisor

Debt Consolidation

paying off debt is doable with these options and offers.

laughing on the couch

Call Us

1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:

Clients using a relay service:

Schedule an Appointment

Talk to a Branch Manager in your neighborhood.

Schedule an appointment now

Find a Branch or ATM

Contact Us Icon

Call Us

1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:

Clients using a relay service:

Contact Us Icon

Schedule an Appointment

Talk to a Branch Manager in your neighborhood.

Schedule an appointment now