MyKey Virtual Assistant
Meet MyKey today in the mobile app.
MyKey is KeyBank’s fully automated, intelligent virtual assistant. Use it to make transactions, get answers to your questions, find helpful resources or connect to a customer service professional in seconds, right from the mobile app.
View Transcript
- [MyKey] How can I help you today? Oops, sorry. I should introduce myself first. Hi, I'm MyKey, KeyBank's virtual assistant. It's kind of like Mikey, only it's MyKey. Anyway, I'm here to help, like, always here, anytime, anywhere. Just open the Key mobile app and, boom, there I am. I'm here to make managing your financial life a breeze and to help you handle whatever everyday banking needs you have. Just ask me. Need to check transactions or view your last monthly statement? Coming right up. Lost your debit card? Oh, that's a stinker. Let me lock it for you and get you a new one. Just got pizza with your friends and have to pay them back? You're all set. I'm here to help you stay on top of all your KeyBank accounts, checking, savings, credit cards, and mortgage. And if I can't help you with what you need, which would be a serious bummer, I'll connect you with someone who can. And don't worry, the person I connect you with will already know who you are and what you're looking for. Also, I'm really big on learning new things, so stick with me because I'm gonna keep getting better. And that's it. I'm MyKey, and that's my story. Now, how can I help you today?
Stay in control of your money with MyKey.
- Available 24/7 in the mobile app
- Connect seamlessly with a live customer service professional
- Easily make transactions and get answers to important questions
See what MyKey can do for you.
Deposit checks
MyKey can help you find where to make mobile and direct deposits.
Make transactions
MyKey can help you find where to make payments and transfer funds.
Manage your cards
MyKey can lock and unlock your cards, help you order replacements and check your balances.
View your accounts
MyKey can show you your balances, transactions and more.
Find your account & routing number
Instantly view your account and routing numbers with MyKey.
Locate a branch
MyKey will show you nearby branch locations.
Order checks
Use MyKey to easily order checks anytime.
Ask questions
MyKey can quickly answer frequently asked questions.
Start using MyKey today
Download or open the app to get started.
