Make a Mortgage Payment
Keep your budget on track knowing your mortgage payments are made on time, every time. Key has several convenient payment options for you to make your payments as quickly and easily as possible.
Yes, you must still make your payment. If you want to, you can view and print copies of your monthly statement in KeyBank online banking.
You can pay your bill through online or mobile banking, by phone, by mail or at a nearby branch, without having your statement with you.
To confirm the monthly payment amount, call mortgage customer service at 1-800-422-2442.
If you would like to make your payment by mail, write your account number on your check and mail your payment to:
- KeyBank Mortgage Payment Processing
P.O. Box 94588
Cleveland, OH 44101-4588
Most of KeyBank’s mortgages are due on the 1st of the month, but please refer to your loan closing documentation, first payment letter or monthly statement to confirm your payment date, or call mortgage customer service at 1-800-422-2442.
In certain situations, we will accept a partial mortgage payment. However, it cannot be applied to your loan until we have received enough funds to satisfy a regular payment. To learn about your options, call mortgage customer service at 1-800-422-2442.
If you are having difficulty making your payments, visit our Borrower Assistance. We may have a program available to assist you.
Once your regular payment has been satisfied, any additional funds left over will be applied to your mortgage as a "Principal Only" payment. Note, we can only process the principal payment if your current month’s payment has been received, your loan is not delinquent and you have no outstanding fees.
Late charges and grace periods vary in accordance with the mortgage note. Most mortgage payments are due on the 1st of the month and have a 15-day grace period. If your payment is not received before the grace period ends, a late charge will be assessed at the end of business on the 16th day.
Hardships can come in many forms. Unemployment, decrease of income, declining property value, divorce, injury or illness – these are all considered hardships. If you are experiencing a hardship that is making it difficult for you to pay your bills, there may be help.
If you are having difficulty making your payments, visit our Borrower Assistance page. We may have a program available to assist you.
If your mortgage payment is returned due to insufficient funds, we will send a letter to notify you that your payment has been returned. You will need to use a different payment method (like making your payment at a local branch or paying by phone) to make up this payment. Once your loan is current, the Auto-Pay will go back into effect on the next scheduled payment date.
You can easily change additional principal amount, use a different account or cancel your existing Auto-Pay in online and mobile banking. You will also receive an Auto-Pay confirmation email along with mailed letter on any updates performed on your account.
Auto-Pay lets you set up automatic and recurring payments from a deposit account, such as a checking account, to your mortgage account. When you set up Auto-Pay, you can choose from two types of automatic payments:
- Regular payment due
- Regular payment due and additional principal
It’s easy to set up Auto-Pay or adjust your payment election anytime in online banking.
- Sign on to online banking
- From your account dashboard, choose the KeyBank mortgage loan that you want to set up the Auto-Pay for
- Select "Manage Auto-Pay" and follow the prompts
For mortgage loans, only payment due date can be selected while setting up Auto-Pay. If payment due date falls within 3 business days, Auto-Pay will begin with your next payment due date.
Auto-Pay will start on the effective date shown on the review screen. Once you submit, it will also be communicated via email and mailed letter.
To be sure your payments are made on time, you should continue making them until you receive confirmation from KeyBank that your setup was successful.
Once the Auto-Pay is fully processed and not returned for insufficient funds, your mortgage account will be credited as of the payment date.
If you select a payment date that falls on a weekend or holiday, the payment will be effective dated to the due date. If the account you send the payment from is held at KeyBank, we’ll withdraw the funds for your payment on the business day after that weekend or holiday.
If the account you send the payment from is held somewhere other than KeyBank, the withdrawal will generally occur after the payment date, but the exact timing depends on your financial institution’s processing schedule.
Auto-Pay will automatically pull the new total amount due without any updates needed.
Auto-Pay will not draft the final payment.
Electronic statements are available online for your convenience and the safety of your account information. There are no fees to receive your statements online. When you receive them electronically, you reduce the risk of identity theft, eliminate having to store them, and get immediate access to view, print or save statements/documents.
- Sign on to KeyBank online or mobile banking.
- Select the mortgage account.
- At the top of the screen, select "statements."
- Change the "Enroll in Paperless Statements" toggle to on (green) and read and agree to the "online statement and document delivery authorization" disclosure.
Once you’re enrolled, your statements will no longer be mailed to you in paper form. You may change your preferences at any time by following the above steps and clicking the toggle button again.
The best way to pay your loan off more quickly is to make additional principal payments in addition to your required minimum payments. This will save on interest and shorten the length of time required to pay off your loan in full. If your account is current and you satisfy the required minimum payment, any additional payment you send is applied to the principal balance on your loan. If you prefer, you can also use the transfer feature in online banking and select "Principal Only." As a reminder, principal-only payments do not satisfy your required payment for the cycle and your regular minimum payment is still due.
A paid-in-full letter is mailed 7 business days after the loan payoff is posted to the account. Additional documentation will be mailed in accordance with state guidelines.
A check will be issued within 20 business days of the date your loan is paid in full.
Yes. It is important that you continue to submit your monthly payment as you normally would. If your payment is submitted using our ACH program, notify us at least 3-5 days in advance of the next scheduled draft so your ACH can be canceled. Should the payment be deducted from your bank account after your loan is paid in full, we will return it to you within two weeks.
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