How do I view my savings account activity?

There are five ways to view your activity: In the monthly statement you opt to receive by mail or through email Sign on to online banking Use KeyBank’s mobile app (must be enrolled in online banking) Call 1-800-KEY2YOU® (1-800-539-2968) Visit a branch

How can I add an authorized signer to my KeyBank savings account?

There are two ways to add an authorized signer: Visit a branch Call 1-800-KEY2YOU® (1-800-539-2968) and follow the voice prompts. For clients using a TDD/TTY device, please call 1-800-539-8336.

How do I order checks?

Easily order checks for your money market account in online and mobile banking, directly with our preferred check provider, Harland Clarke1 by calling 1-800-355-8123 (for clients using a TDD/TTY device, call 1-800-539-8336), or stop in your local KeyBank branch.

What is an excess withdrawal or transfer charge?

Key imposes a limit of seven transactions per monthly period on certain transfers, withdrawals and payments from your savings or money market account. The following types of transfers and withdrawals are limited to seven per monthly period: Online transfers from savings or money market accounts to another account. Transfers made over the phone. Automatic, preauthorized transfers, or recurring transfers like bill payments. Overdraft transfers from your savings account to your checking account. Transfers made by check or debit card. To help you avoid this fee, KeyBank will notify you when you reach seven of these transactions within a monthly period. However, beginning with the eighth qualifying transfer, withdrawal or payment during a monthly period, KeyBank will assess a fee. For each additional transfer, payment, or withdrawal over the limit during a monthly period, Key Active Saver accounts are charged $5.00, and Key Gold and Key Silver Money Market Savings accounts are charged $15.00. For more information and to review all personal savings account fees and disclosures, check the Agreements and Disclosures.

How can I access the money in my savings or money market account without going over the withdrawal and transfer limit?

Transactions made in person at a branch Money transferred into your account Money transferred between your accounts by mail, ATM or in a branch Money withdrawn from your account by mail, ATM or in a branch Overdraft transfers from your savings account to your checking account It’s important that you have the right accounts for your needs. If you do find yourself going over the limit, consider speaking to a banker for a Key Financial Wellness Review®.

Savings Account FAQs

Savings Account Basics

Yes. KeyBank savings accounts are FDIC-insured up to $250,000.

Annual Percentage Yield (APY) is the annual rate of return applied to your account. It includes the interest rate you're earning, plus any earned interest.

Interest is money earned at a particular rate indicated in the product disclosures.

Compound interest is the process of adding interest on the principal balance plus previously earned interest.

Savings Account Information

There are five ways to view your activity:

In the monthly statement you opt to receive by mail or through email
Sign on to online banking
Use KeyBank’s mobile app (must be enrolled in online banking)
Call 1-800-KEY2YOU^® (1-800-539-2968)
Visit a branch

There are two ways to add an authorized signer:

Visit a branch
Call 1-800-KEY2YOU^® (1-800-539-2968) and follow the voice prompts. For clients using a TDD/TTY device, please call 1-800-539-8336.

Depending on the type of deposit you make at a KeyBank branch, ATM or on a mobile device, your funds may be available the next business day.

There are a few exceptions that may delay your funds’ availability, including deposits for a large dollar amount or to a KeyBank savings account that has been open less than 30 days.

When making a deposit, be sure you understand when your money will be available so that you can avoid overdrafts and fees. If you have any questions about your funds’ availability, talk to a KeyBank representative by phone or at one of our branches.

KeyBank uses state-of-the-art technology to ensure your personal and account information is kept safe. We deliver a secure environment through a variety of methods, such as encryption, firewalls and customer-controlled passwords.

Limited check writing is available with Key Select Money Market Savings℠, Key Silver Money Market Savings^® and Key Gold Money Market Savings^® accounts.

Easily order checks for your money market account in online and mobile banking, directly with our preferred check provider, Harland Clarke¹ by calling 1-800-355-8123 (for clients using a TDD/TTY device, call 1-800-539-8336), or stop in your local KeyBank branch.

The routing number is located on the lower left-hand corner of your check.

Key Active Saver^®, Key Select Money Market Savings^SM, Key Silver Money Market Savings^®, and Key Gold Money Market Savings^® accounts can be used to provide overdraft protection for checking accounts.

Key imposes a limit of seven transactions per monthly period on certain transfers, withdrawals and payments from your savings or money market account.

The following types of transfers and withdrawals are limited to seven per monthly period:

Online transfers from savings or money market accounts to another account.
Transfers made over the phone.
Automatic, preauthorized transfers, or recurring transfers like bill payments.
Overdraft transfers from your savings account to your checking account.
Transfers made by check or debit card.

To help you avoid this fee, KeyBank will notify you when you reach seven of these transactions within a monthly period. However, beginning with the eighth qualifying transfer, withdrawal or payment during a monthly period, KeyBank will assess a fee.

For each additional transfer, payment, or withdrawal over the limit during a monthly period, Key Active Saver accounts are charged $5.00, and Key Gold and Key Silver Money Market Savings accounts are charged $15.00.

For more information and to review all personal savings account fees and disclosures, check the Agreements and Disclosures.

Transactions made in person at a branch
Money transferred into your account
Money transferred between your accounts by mail, ATM or in a branch
Money withdrawn from your account by mail, ATM or in a branch
Overdraft transfers from your savings account to your checking account

It’s important that you have the right accounts for your needs. If you do find yourself going over the limit, consider speaking to a banker for a Key Financial Wellness Review^®.