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KeyBank offers payment assistance for home loans, such as mortgages, home equity loans, and home equity lines of credit, for clients experiencing a hardship.

Request Assistance

If you have access to online banking, please complete and submit this online form to request assistance for your mortgage, home equity loan, or home equity line of credit due to a hardship. Once you submit this form, you will be prompted to sign on to your online banking account. If you don’t have access to online banking, enroll today.

For the fastest possible response, please fill in the form fields accurately. We use this information to locate your loan.

Please continue to make your regularly scheduled payments while your request for assistance is in process.

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Call Us

1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:
1-800-539-8336

Clients using a relay service:
1-866-821-9126

Schedule an Appointment

Talk to a Branch Manager in your neighborhood.

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