Mobile Banking allows you to access your accounts with your mobile device anytime, anywhere. Plus, with Text Banking and Account Alerts, you can make sure you're always up to date. Answers to some frequently asked questions about Mobile Banking are included below. We want you to feel comfortable with the convenience, safety, and technology of Mobile Banking.
To use Mobile Banking, you simply need to enter your Online Banking credentials. No separate enrollment required. If you’re not already an Online Banking user, you can enroll:
KeyBank’s Mobile Banking offers the same security and encryption as our Online Banking service. This helps ensure that your Mobile Banking experience with us will be safe and secure. Text messages are not secure, which is why KeyBank will never send your name or account number via text message.
KeyBank's Mobile Banking allows you to access all accounts that you currently view within Online Banking. Most accounts are eligible for Text Banking and Alerts. Call 866-798-4109 to learn more.
KeyBank does not charge a fee to use the mobile app*, mobile web (m.key.com) or to enroll in text banking. If you use the Mobile Deposit service, based on the type of account you have, there may be a per check (item) deposited fee to make a Mobile Deposit.
In addition, your mobile carrier may charge for internet access and/or text messages.
Yes. While our mobile apps are available for iPhone®, iPad®, Android™ or Amazon Kindle devices, all other web-enabled devices can access our mobile Web† at m.key.com.
Yes you can, but to ensure that your transactions are submitted correctly, it is recommended that you use the links provided on the page to navigate around the Mobile Banking site.
Because we require a User ID and password and no information is stored on your mobile device, your information is safe.
If you use Text Banking and/or Alerts, sign on to Online Banking or call 866-798-4109 to suspend or disenroll your phone. As a reminder, your name and account number will never be sent via text message. Contact your mobile carrier immediately if your phone has been lost or stolen.
Mobile Deposit is a feature of our mobile banking app and is available to our mobile banking clients. It allows you to take a picture of a check and deposit it to a KeyBank personal checking or savings account, all using your mobile phone. This offers convenience and time-savings, bypassing the need to go to the ATM or branch.
You can use Mobile Deposit if you:
iPhone® or iPad® (iOS 4.3 and higher), Android™ smartphones (2.1 and higher) and Android or Amazon Kindle devices with a rear-facing camera can use Mobile Deposit. Users must have also accepted the latest application update from their respective app store for Mobile Deposit to be available. Some older mobile devices may not work with Mobile Deposit.
No, you cannot upload photos of your checks taken outside of the KeyBank mobile app. You must take the photos of your checks while the app is in use.
We recommend you follow these guidelines:
Note: Some checks can be rejected due to poor photo quality, unusual formats, or layout or background features on the check. In these cases, KeyBank reserves the right to reject such Mobile Deposits and cannot be held responsible for its inability to accept a deposit via mobile banking.
You may deposit personal or business checks drawn on a U.S. financial institution to a personal checking or savings account. You CANNOT deposit:
Depending on the type of account you have with KeyBank, you may be charged $.50 per check (item) deposited. See a list of accounts eligible for mobile deposit at no charge >
With Mobile Deposit at KeyBank, we are extending your business day for you to make your deposit. Our traditional ATM and in-branch channels require you to make your deposit by 7:00 p.m. local time in order for your funds to be available the next day. With our Mobile Deposit, you can deposit your items until 11:00 p.m. ET and still have next-day availability. Based on your account type and its associated benefits, the $.50 per check (item) deposited fee may be waived.
The first $100 of total deposits made by 11:00 p.m. ET on any business day will be available on that day. The rest of the deposited funds will be available the next business day.
The first $100 of total deposits made after 11:00 p.m. ET will be available the next business day and the rest of the deposited funds will be available the following day.
Checks deposited using your mobile device must be kept for 14 days. After 14 days, validate that the correct amount has been posted to your account and then destroy your check.
Deposits are shown in the KeyBank mobile app as you make them and will appear in your deposit history. To confirm that your mobile deposit transactions have been posted to your account, you may review the account detail of the account into which you made your deposit using your monthly statement or by signing on to Online Banking or with the KeyBank mobile app.
Key's mobile banking applications are available for the iPhone®, iPad®, Android™ and Amazon Kindle devices. For other devices, mobile banking can be accessed via m.key.com.
If you change mobile carriers but keep your same phone number, we are required to suspend your device. We will need to verify that you are still the owner of the registered phone number. To reactivate your phone, just sign on to Online Banking and select the "Resume" button on the Mobile Settings tab. Or call 866-798-4109 and ask to have your phone unsuspended.
Send the following text messages to MYKEY (69539) to get information on your accounts:
Note: Text messages are not case sensitive, but you must include a space between the command and your account nickname.
In order to use Text Banking and Alerts, you must first activate your phone. You can enroll via Online Banking or by calling 866-798-4109.
*Anyone can download, but you must be enrolled in Online Banking to use the mobile app.
†Available for iPhone®, iPad®, iPod® Touch, Android™, Windows® 8, Blackberry® and Amazon Kindle mobile devices, or phones equipped with a supported mobile web browser.
Android™ is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.
Amazon, Kindle, and Fire are trademarks of Amazon.com, Inc. or its affiliates.
iPhone® , iPad®, and iPod® Touch are registered trademarks of Apple Inc. All rights reserved.
BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited.
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