Online Banking


Account Alerts

What you need to know, when you need to know it.

Account Alerts notify you via email or text message of important events occurring on your account.1

Get started with Account Alerts today. First you'll need to:

Enroll in Online Banking

Already enrolled in Online Banking? Sign on to Online Banking and click on the Self Service tab. Click the Maintain Alerts link and select the alerts you wish to activate or modify.

  • Balance Alerts (e.g., "Available balance is below $ _____.")
  • KeyBank Relationship Rewards® point balance reached2 (e.g., "Rewards balance reached_.")
  • Transaction Alerts (e.g., "Total deposit/credit transaction posted greater than $ _____.")
  • Bill Pay Alerts (e.g., "Bill Pay request rejected due to insufficient funds.")
  • Security Alerts (e.g., "Online Banking password has changed.") Note: Security Alerts via email are not optional.
  • "Quiet Times" allows you to set periods when you don't want to be disturbed by Alerts to your mobile device, then receive them when your Quiet Times expires.
  • Alert Suspension lets you temporarily stop receiving Alerts until you’re ready to receive them. Bank-initiated security alerts, however, may not be suspended.
  • Balance Alerts can keep you from overdrawing your account, saving you from insufficient fund charges and fees.
  • You’ll know when deposits and credits are posted to your account, making budgeting easier.
  • If a Bill Pay request is rejected due to insufficient funds, you’ll be alerted so you can add funds or make other payment arrangements.
  • Alerts reduce the risk of identity theft and fraud by letting you know when a change has been made to your account.