Borrower Assistance

Hardships can come in many forms. Unemployment, decrease of income, rising expenses, interest rates and/or payments, declining property value, divorce, injury or illness – these are all considered hardships. If you are experiencing a hardship that is making it difficult for you to pay your bills, there may be help.

Select your account type to find out more information on the options that may be available to you.*

Repayment Plan

If you are behind on your payments, we may agree to a repayment plan that allows you to make your regularly scheduled loan payments, plus pay off a portion of the past due amounts over time. 

Reage

A reage returns a delinquent account to a current status without immediately collecting the past due payments that are contractually due. If you are currently past due on your payments and are able to make your regular payments going forward, this option may be right for you. 

Modification

If you are unable to afford your current monthly minimum payment, but could pay a reduced amount each month, a loan modification may be right for you.

Extension

If you are experiencing a temporary hardship, you may be eligible for an extension. An extension is where the lender agrees to suspend a number of your loan payments for a period of time and add those payments to the back end of your loan – extending the length of your loan term. To be considered for an extension, you must be able to show that you have the ability to make future payments.

Short Sale

If you want to sell your house but it’s worth less than the amount remaining on the combined mortgage and home equity loan/line balance, a short sale may allow you to sell your house for less than the balance owed. You may be responsible for paying the difference between what the bank received in the short sale and what you owed.

Repayment Plan

If you are behind on your payments, we may agree to a repayment plan that allows you to make your regularly scheduled loan payments, plus pay off a portion of the past due amounts over time.

Modification

If you are unable to afford your current monthly minimum payment, but could pay a reduced amount each month, a loan modification may be right for you. 

Extension

If you are experiencing a temporary hardship, you may be eligible for an extension. An extension is where the lender agrees to suspend a number of your loan payments for a period of time and add those payments to the back end of your loan – extending the length of your loan term. To be considered for an extension, you must be able to show that you have the ability to make future payments.

Short Sale

If you want to sell your boat, car, or RV, but it’s worth less than the amount remaining on the loan balance, a short sale may allow you to sell your property for less than the balance owed. You may be responsible for paying the difference between what the bank received in the short sale and what you owed.

Reage

A reage returns a delinquent account to a current status without immediately collecting the past due payments that are contractually due. If you are currently past due on your payments and are able to make your regular payments going forward, this option may be right for you.

Repayment Plan

If you are behind on your payments, we may agree to a repayment plan that allows you to make your regularly scheduled loan payments, plus pay off a portion of the past due amounts over time.

Forbearance or Extension

If you are experiencing a temporary hardship, you may be eligible for an extension or forbearance. Extensions and forbearances are where the lender agrees to suspend a number of your loan payments for a period of time and then re-amortize the loan. To be considered for an extension or forbearance, you must be able to show that you have the ability to make future payments.

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