Zero Liability Fraud Protection
KeyBank Mastercard® cardholders benefit from Mastercard’s Zero Liability fraud protection.
Rest assured, you are protected against unauthorized charges on your account. You will not be responsible for any charges you did not authorize that were made in the store, over the phone, online or via a mobile device.
If you notice an unauthorized transaction on your account, report it by calling 1-800-KEY2YOU® (1-800-539-2968) and following the prompts for fraudulent activity. We will review your account with you to verify recent activity and initiate a dispute for the unauthorized transaction(s). If necessary, we may also block the card to prevent additional unauthorized transactions and have a new card issued to you.