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Online and mobile banking has just about everything you can do in a branch, without the branch. Sign on for 24/7 account access to check balances, pay bills, transfer money, even open new accounts. It’s free and easy to use, our security is state-of-the-art and our 24/7 customer service is always available for whatever you need.

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Once you enroll, you can download the mobile app to bank from your phone or tablet or sign on to KeyBank online banking from Key.com.

Transcript

How to enroll in KeyBank Online Banking.

Go to key.com and click on the gray Sign On button, then select Enroll in Online Banking.

On the next page, select the Personal button.

Here, you’ll enter your Social Security number.

Then select Account Number or Debit Card and enter it on the next page.

Now, you’ll enter your personal email address, then enter it again to confirm.

Next, you’ll see the electronic records disclosure. Please read it and then click Accept.

Then, you’ll have to check the box and click the I Agree button.

Here, you’ll create a user ID and password. Then, confirm your password matches and click Create.

Now, select five security questions (or create your own) and add your answers.

Then click Record My Answers.

Next, we’ll authenticate your identity with a few questions. Answer them and click Submit.

If you registered with a card and pin, you won’t see this part.

Once setup is complete, your online banking access is activated.

Now, enter your user ID and password to log in.

You may have to answer a security question or provide a one-time passcode.

Your account detail page will show all your connected KeyBank accounts and balances.

On the right, you’ll see messages and offers you may be interested in.

You can use the top navigation menu to open a new account online, plus find helpful tools and support.

By clicking on an account, you can view statements, pay a bill, transfer funds, view alerts, send money to friends and family with Zelle®, and manage your account by updating personal information, ordering checks, managing cards and more.

KeyBank online and mobile banking has convenient, easy-to-use features:

Deposit

Deposit checks from your phone with the mobile app.

Sign On

Sign on with your fingerprint or face ID in the mobile app.

Pay Bills

Schedule and pay bills with Bill Pay.1

Send Money

Send money to friends and family.

Lock & Unlock

Lock and unlock credit and debit cards.

Order

Set Up

Set up account alerts to monitor transactions in real time.

Enroll Now
  • Download KeyBank for the iPhone
  • Download KeyBank for Android™ - Google Play
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Subject to terms and conditions in Service Agreement.

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1-800-KEY2YOU®

Clients using a TDD/TTY device:
1-800-539-8336

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