welcome to our new overdraft terms.

Here's what changed on September 16, 2022.

Navigating your finances is a journey, and we’re here to help along the way. That’s why we’re excited to announce new overdraft terms for KeyBank checking and savings accounts to help make dealing with an unexpected overdraft a little easier.

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Introducing the new Key Coverage ZoneSM

If your account’s overdrawn by $20 or less at the end of the day, you won’t see an overdraft fee from KeyBank. You’re in the Key Coverage Zone.

There’s nothing you need to do in order to take advantage of Key Coverage Zone.

See what our new overdraft changes did for you.

Reduced overdraft fees

We have lowered the amount of our overdraft fees – and eliminated some of them entirely. These changes impact personal, Key Private Bank and business checking and savings accounts.

The elimination of the Returned Item Charge also applies to health savings accounts.

  What It's For Previous Fee New Fee
Returned Item Charge Charged when we decline each transaction you've made that exceeds your available balance. Up to $38.50 $0
Overdraft Item Charge Charged when we pay each transaction you've made that exceeds your available balance1 if you’re not in the Key Coverage Zone. Up to $38.50 $20
Recurring Overdraft Service Charge2 Charged when your account is overdrawn by more than $20 for five (5) consecutive business days. $28.50 $20
Reduced Daily Item Cap The number of transactions per day for which you can be charged KeyBank Overdraft Item Charges. Up to five (5) transactions per day Up to three (3) transactions per day
We have eliminated our Overdraft Protection Transfer and Overdraft Advance Fees. These fees will no longer be charged to your eligible credit card or line of credit when funds are transferred from your credit account to cover an overdraft transaction in your checking account.

As a reminder, there is still no cost for overdraft protection transfers from your Key savings account to your checking account.
1

Available balance is the amount of money in your account available for use. This balance does reflect deposit and withdrawal transactions that have not yet posted.

2

This fee is based on end of day current (ledger) balance.

Current (ledger) balance shows the total amount of money in your account at the end of the day, but the total amount may not be ready for use.

For more detail on transaction posting please reference section 6 of your Deposit Account Agreement and Funds Availability Policy.

Simplified transaction posting order

We’ve made it easier for you to monitor the available balance in your personal, Key Private Bank, business checking and savings accounts and KeyBank Hassle-Free Account®, and health savings account.

  • Transactions you make before the cutoff times each business day will be processed that same day.
  • Transactions you make after the cutoff times or on weekends and legal holidays will be processed on the next business day.

Keep in mind that funds you deposit may not be available for immediate use. Please refer to your Funds Availability Policy for complete information.

Help protect yourself from overdrafts and the fees that come with them.

  • Know your balance before you spend.
    Check your account balance in online or mobile banking and be mindful of any pending transactions before making a purchase or payment. You can also set up Account Alerts that will notify you by text or email when your account balance drops below a specified amount.

  • Know how and when transactions post to your account.
    Deposits are posted first, then withdrawals. The daily cutoff times for making deposits and withdrawals vary by deposit method (excluding weekends and legal holidays):

    Branch – At branch closing time
    ATM – 7:00 p.m. local time
    Mobile – 11:00 p.m. Eastern Time
    Night Drop – 7:00 p.m. local time (for business account clients only)
    Key Capture – Before 11:00 p.m. Eastern Time (for business account clients only)

Personal Clients

Call 1-800-KEY2YOU® (539-2968)
(TDD/TTY device: 1-800-539-8336)

Stop by your local branch to speak with an experienced banker.

Find a branch near you

Key Private Bank Clients

Contact your Key Private Bank Relationship Manager

Call 1-877-634-2968
(TDD/TTY device: 1-800-539-8336)

Business Clients

Contact your Relationship Manager

Call 1-888-KEY4BIZ (539-4249)
(TDD/TTY device: 1-800-539-8336)

The overdraft changes above do not apply to Commercial accounts.