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UPDATE: KeyBank takes additional steps to help protect those affected by the Target data compromise

1/6/14 - KeyBank is closely monitoring credit and debit cards that might be affected by the Target data compromise. As an additional step to help protect our clients' financial assets, we are re-issuing credit and debit cards that might have been affected by the Target data compromise.

We take client security very seriously. That is our responsibility, and our privilege, as part of the relationships we have with our clients. We are grateful to our clients for their patience and understanding throughout this process and as we take additional security precautions.

The following information outlines the steps we will take while re-issuing credit and debit cards. We hope this information makes this process as efficient and secure as possible. Please let us know if you have any questions or concerns, and again, thank you for choosing KeyBank.

Questions on the Target data compromise

How do I know whether my card might have been affected?
According to published reports and other information, your card data might be affected if you used a debit or credit card while shopping at Target between November 27, 2013 and December 15, 2013.
What is KeyBank doing to help me now?

This January, KeyBank will re-issue credit and debit cards that might have been compromised as a result of the Target data incident. In December, we increased our regular careful card account monitoring in light of the Target data compromise; please know that KeyBank monitors your accounts every day. We use a variety of sophisticated methods to spot signs of fraud or theft.

What do I need to know about the card re-issuance process?

We will be re-issuing cards throughout January. Affected clients will be contacted via U.S. postal mail with specific information about the process, such as disposing of existing cards and activating new cards.

What else do I need to know about "phishing" techniques, and what should I do if I think someone is attempting to "phish" my information?

Typically, "phishers" send emails directing recipients to click on a link to a website or open an attachment, so you should always be on the alert for unusual or suspect email messages about your accounts. Don’t open any attachments or links in questionable email messages. Forward any suspect email that appears to come from KeyBank to emailfraud@keybank.com.

The Target data compromise has made me more concerned about credit and debit card security. Should I cancel my debit and credit cards, or stop using credit or debit cards entirely?

Credit and debit cards are useful tools for managing your spending. There are lots of ways to help protect your cards from fraud. Please check out our Privacy and Security resource library for additional information we think will help you use your cards with confidence that your financial assets are secure.