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With convenient locations, strict security, and features that save time, Key ATMs help you bank on the go. Upgrades such as the ability to request different denominations and set preferences let you get what you need and get back to your day.

KeyBank ATM Features

Features vary between ATMs, and all options are shown on the machine’s main menu.

  • Deposit checks and cash
  • Withdraw cash (Some ATMs allow you to choose from $5, $20, and $50 denominations.)
  • Check balances
  • Get mini statements
  • Set preferences
  • Change your ATM PIN

Set Your Preferences on KeyBank ATMs

Save time with Remember Me.

Select Remember Me on the main menu of KeyBank ATMs to set your profile on every preference-enabled KeyBank ATM. Use Remember Me to set your:

  • Use Remember Me to set your preferences for the following: English, Español, and Français
  • “Fast cash” withdrawal amount
  • Receipt preference: Receipt, no receipt, always ask. Plus, choose to include images of your deposited checks, or the denominations of your cash receipts.

Frequently Asked Questions about KeyBank and Allpoint ATMs

When will my ATM deposit be available?

Cash deposits made at KeyBank ATMs before 7:00 p.m. local time on business days will be available the same day.

Check deposits made at KeyBank ATMs before 7:00 p.m. local time on business days will have $100 available immediately, and the rest the following day.

Deposits made at KeyBank ATMs after 7:00 p.m. on business days or anytime on weekends or legal holidays will be considered deposited on the next business day.

How many checks can be deposited at a KeyBank ATM at one time?

You can deposit up to thirty checks at a time.

How many bills can be deposited at a KeyBank ATM at one time?

You can deposit up to fifty bills at a time.

How does KeyBank safeguard the health of clients and teammates in its branches and at ATMs?

The health and safety of you and our teammates is our top priority. All KeyBank branches are taking the following precautions:

  • Hand sanitizer for you and our team.
  • Plexiglass wellness barriers for teller windows, bankers’ desks and other areas in the bank where clients are served.
  • Signage and floor markings to encourage social distancing.
  • In addition to following state and local social distancing regulations, our team will wear masks. We welcome you to wear a mask as well, following local guidelines.
  • Occupancy limits.
  • Enhanced the frequency and cleaning procedures for each of our ATMs, branches, and drive-thrus.
  • Daily team health screenings and reinforcement of best health practices.
  • Direction for our teams to stay home from work if COVID-19 symptoms are present.
What is the Allpoint network?

Allpoint is a network of 55,000 ATMs through which eligible KeyBank checking account clients will have surcharge-free access. The network has 40,000 locations throughout the United States, and 15,000 additional ATMs in Canada, Mexico, Puerto Rico, United Kingdom, and Australia.

What are common Allpoint locations?

Allpoint ATMs are found in many popular retail stores — places you already know, and shop at every day. Allpoint ATMs can be found at Target, Walgreens, CVS, Speedway, and many other convenient locations. In fact, one out of every twelve ATMs in the US participates.

What account types are eligible for Allpoint?

With the exception of the KeyBank Hassle-Free Account®, all clients in KeyBank’s personal checking products are eligible for Allpoint when they use their KeyBank Debit Mastercard®. Savings, Business and Hassle-Free accounts are not eligible for Allpoint.

How do I know if my account is eligible for Allpoint?

Review the first six digits of your KeyBank Debit Mastercard®. Eligible cards start with:

544927

544928

553680

559439

If your card is not on this list and you are interested in surcharge-free access to the Allpoint network, visit a local branch for a Key Financial Wellness Review®.

Can I use my ATM card at Allpoint ATMs with no fee?

To make a surcharge-free withdrawal or balance inquiry, you must use your KeyBank Debit Mastercard®. ATM cards do not have surcharge-free access to Allpoint ATMs.

I found an Allpoint ATM on the locator but has another bank’s logo on it – will that bank charge me for using the machine?

Many Allpoint ATMs look like they are operated by other banks or credit unions, however all ATMs listed on the locator are part of the Allpoint network and are surcharge free for eligible debit cards. Just look for the Allpoint sticker on the lower part of the ATM. .

The surcharge screen appeared when I attempted a transaction – will I get charged a fee?

No. The surcharge screen is there to notify customers of other institutions who are not part of the Allpoint network. Just press “Yes” to accept the fee and continue with your transaction. Key clients will not be charged.

How can I find an Allpoint ATM?

Just look for the Allpoint sticker on the lower part of the ATM or use the ATM locator on Key.com to find a surcharge-free ATM in the US near you. To locate international ATMs, please visit https://www.allpointnetwork.com/locator.aspx.

Security

4 Need-to-Know ATM Security Tips

Keep these ATM security tips in mind, both at home and abroad, to keep your personal data safe.

July 2018 4 Need-to-Know ATM Security Tips
Company Information

Privacy & Security

Whether you’re accessing your accounts online, through an ATM, mobile device or in one of our branches, we work to keep your information safe and secure.

May 2018 Privacy & Security
Saving & Budgeting

Get Ideas to Help You Reach Your Money Goals

March 2018 Get Ideas to Help You Reach Your Money Goals

Call Us

1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:
1-800-539-8336

Clients using a relay service:
1-866-821-9126

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