We offer several convenient options for making your monthly mortgage payments. Keep in mind that these methods differ based on your loan. For additional details, see below.
(Current KeyBank Mortgages beginning with 5)
Customers can utilize Speed Pay by calling 1.800.936.8528, option 2.
Hours of Operation are Monday-Friday 9:00 a.m. – 8:30 p.m ET. NOTE: There may be a fee applied to pay by phone.
Please mail in your payment to the address indicated on your monthly payment coupon.
Sign into the Mortgage Center with your KeyBank user name and password.
(New loans and former First Niagara Customers)
To make a payment by phone, please call 1.800.422.2442 Monday – Friday, 8:00 a.m.- 9:00 p.m. E.T. TTY 1.800.539.8336. NOTE: There may be a fee applied to pay by phone.
Please mail in your payment to:
KeyBank National Association
P.O. Box 94588 Cleveland, OH 44101-4588
NOTE: this address is also listed on your monthly payment coupon.
You may make payments through KeyBank’s online Bill Pay or through an online bill payment service at another financial institution.
You may make payments by setting up an automated transfer from a checking or savings account. You’ll need to complete an Authorization form to do this, which is available at any KeyBank branch, on key.com or by calling 1-800-KEY2YOU
In branch payment is available for new customers and former First Niagara customers located in the following states: Connecticut, Massachusetts, New York and Pennsylvania.