Make a Payment

We offer several convenient options for making your monthly mortgage payments. Keep in mind that these methods differ based on your loan. For additional details, see below.

For KeyBank Mortgages with an account number beginning with 5

(Current KeyBank Mortgages beginning with 5)

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Pay by phone

Customers can utilize Speed Pay by calling 1.800.936.8528, option 2.

Hours of Operation are Monday-Friday 9:00 a.m. – 8:30 p.m ET. NOTE: There may be a fee applied to pay by phone.

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Pay by mail

Please mail in your payment to the address indicated on your monthly payment coupon.

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Pay online or by automatic payment

Sign into the Mortgage Center with your KeyBank user name and password.

For all other KeyBank Mortgages

(New loans and former First Niagara Customers)

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Pay by phone

To make a payment by phone, please call 1.800.422.2442 Monday – Friday, 8:00 a.m.- 9:00 p.m. E.T. TTY 1.800.539.8336. NOTE: There may be a fee applied to pay by phone.

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Pay by mail

Please mail in your payment to:

KeyBank National Association

P.O. Box 94588 Cleveland, OH 44101-4588

NOTE: this address is also listed on your monthly payment coupon.

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Pay online or by automatic payment

You may make payments through KeyBank’s online Bill Pay or through an online bill payment service at another financial institution.

You may make payments by setting up an automated transfer from a checking or savings account. You’ll need to complete an Authorization form to do this, which is available at any KeyBank branch, on key.com or by calling 1-800-KEY2YOU

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Pay at a branch

In branch payment is available for new customers and former First Niagara customers located in the following states: Connecticut, Massachusetts, New York and Pennsylvania.

We’re in your neighborhood!

Check out our list of mortgage loan officers near you.

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