Switch Direct Deposit Accounts Online
Say goodbye to the inconvenience of contacting employers and government agencies to set up or switch your direct deposit. We’ve teamed up with ClickSWITCH to make it quick and easy to submit your direct deposit details online in about 90 seconds.
Bring your direct deposit to Key today.
Submit Your Direct Deposit Details
Follow these three easy steps to submit your direct deposit details online.
- Sign on to online or mobile banking.
- Select “Manage Direct Deposit.” In online banking, it's at the top of the page under Tools. In the mobile app, it's at the bottom under “More,” then Tools.
- Follow the prompts. Your ClickSWITCH dashboard will appear. Select “SWITCH DIRECT DEPOSITS” and follow the prompts to submit the requested information.
Direct Deposit Help
- Call us at 1-800-539-1539
- Clients using a TDD/TTY device: 1-800-539-8336
- Clients using a relay service: 1-866-821-9126
Switch Status and Timeframe
The easiest way to check the status of your direct deposit is to sign on to online or mobile banking and look on the home screen of your ClickSWITCH dashboard under “View Existing Switches."
- Completed: Your direct deposit has been completed and confirmed.
- Action Needed: The employer or agency requires you to update your banking information with them online. You may also see an Action Needed status if your direct deposit has been rejected for other reasons. To see the details of what you need to do, select the “Edit" icon in the "Actions" column.
- Mailed: Your direct deposit is still in progress. If it's been more than 1-2 pay cycles, you may want to contact the employer or agency to confirm the status and see if they need additional information.
Once you submit your direct deposit request, it typically takes 1-2 pay cycles to complete. Timing for direct deposit switches can vary depending on the type of deposit, the company or agency that issues your checks, and the method needed to set up or switch the deposit.
If you provided an email address with your direct deposit switch and have allowed alert emails, you'll receive updates by email. If not, you'll need to sign on to online or mobile banking to view your direct deposit switch status.
Entering Direct Deposit Details
Companies and government agencies require specific information to ensure your identity and to update the account information in their system.
If a field has an asterisk on the right, this information is required for the direct deposit switch to be submitted. You can select “Save and Continue Later" for your switch to be saved with an “Information Needed" status, so you can either sign in later when you have the required information or contact us for assistance.
Many employers and government agencies are already in our system. However, if we don't have a certain address, you can find it on a mailed statement, other correspondence, or displayed in the Help/Contact Us areas of their website.
Additional Questions
A direct deposit is any payment that you receive directly into your account. This could include payroll direct deposits, government direct deposits (Social Security, disability, etc.) and dividend direct deposits from investment accounts.
Yes. The latest in online encryption protection is used to gather and store your information. Additionally, the process adheres to the highest industry standards regarding the security of your personal information.
We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed.” This is especially important for any payments that might be due after you initiate a switch.
