In about 90 seconds, you can enter and submit your direct deposit details, and then we’ll help you move your direct deposits to your new account. You can also track your switch status anytime.
Sign in or enroll in KeyBank online and mobile banking to get started today.
Frequently Asked Questions
Yes. The latest in online encryption protection is used to gather and store your information. Additionally, the process adheres to the highest industry standards regarding the security of your personal information.
We can help you switch your direct deposit and answer any questions you may have.
Call us at 1-800-539-1539
Clients using a TDD/TTY device: 1-800-539-8336
Clients using a relay service: 1-866-821-9126
A direct deposit is any payment that you receive directly into your account. This could include payroll direct deposits, government direct deposits (Social Security, disability, etc.) and dividend direct deposits from investment accounts.
We will process your request and send out the information to the company or organization that issues and deposits your check within 24 hours. Once they receive the form, direct deposit switches typically take 1-2 pay cycles. Since the time frame depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts. Timing for each switch can vary depending on the type of deposit, the depositor and the method needed to switch the deposit.
You can use the dashboard to see the progress of your switch. We display the status for each direct deposit on the home screen under “View Existing Switches.” If a switch shows as “Completed,” there’s no need to contact the depositor. For switches that are marked as “Mailed” for more than 15 business days, you may want to contact the depositor to confirm the status and see if the company needs additional information.
Companies require specific information to ensure your identity and to update the account information in their system.
A large number of depositors are already in our system. However, if we do not have a company’s address, please use the address that is indicated on the statement the company sends you. You can also typically find the address displayed in the Help or Contact Us areas of the company’s website.
If a field has an asterisk on the right, this information is required in order for the switch to be submitted. If you are in the middle of a switch, you can select “Save and Continue Later.” Your switch will be saved with an “Information Needed” status, so you can either sign in later when you have the required information or contact the financial institution for help.
The easiest way to check the status of a switch is to sign on to Online Banking and look on the home screen of your dashboard under "View Existing Switches." Switches that have been completed and confirmed by your depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status.
For switches that have a mailed status for 15 days or more, we recommend contacting the depositor to confirm the switch is completed or check your account.
We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed.” This is especially important for any payments that might be due during the 14 days after you initiate a switch.
Occasionally, after you have submitted a switch for processing, our research team determines that the depositor requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. You may also see an “Action Needed” status if the switch is rejected for other reasons. To see the details of the action you need to take, select the Edit icon in the Actions column.
If you provided an email address during the direct deposit switch and have allowed alert emails, you will receive switch updates by email. If not, you will need to sign on to Online Banking to view your direct deposit switch status.
Find a Branch or ATM