KeyBank Rewards FAQ.

Get answers to your questions.

With KeyBank Relationship Rewards® , earn points through everyday banking activities such as Bill Pay, automated debits and credits such as direct deposits, and debit card purchases, credit card purchases, or by expanding your banking relationship with KeyBank. Redeem your points for your choice of rewards including travel, merchandise, cash back, gift cards, and more.

General

How is Keys reward program different than other banks' programs?

Our exclusive KeyBank Relationship Rewards program allows you to earn points just by actively using your checking account, debit card(s), credit card(s), or by expanding your banking relationship with Key. All of these rewards are available to our valued clients to meet your growing personal/business needs.

What are some of the rewards that can be earned?

There are many types of rewards available. Typical redemption options include gift cards, cash back, merchandise, electronics, travel, charity donations, and more. For example you can redeem $25 cash back for 12,500 points! Go to the KeyBank Rewards catalog to see all redemption possibilities. You can also use our interactive Relationship Rewards Point Calculator to see how quickly the points can add up and get you to your goal.

How can I check my point balance?

There are several ways to check your point balance:

  • Sign on to Online Banking and click the Account Details tab for the account that is enrolled in the program.
  • Business Banking customers, log in to Key Business Online® and select the checking account that is enrolled in the program.
  • Log in to www.keybankrewards.com directly. This will require a separate username and password from Online Banking.
  • View the balance on your statement
  • Call 1-800-KEY2YOU® (1-800-539-2968). For businesses, call 1-888-KEY4BIZ® (888-539-4249).
  • Or, take a look at any receipt you receive after conducting transactions at any KeyBank branch.

Enrollment

How do I join the KeyBank Relationship Rewards program?

To enroll you'll need to have a qualifying KeyBank checking account or qualifying KeyBank credit card.

Contact your local KeyBank branch, enroll through Online Banking, or call 800-KEY2YOU® (800-539-2968) to speak with a Customer Service Representative. For businesses, call 888-KEY4BIZ (888-539-4249).

What is the benefit for having both my checking account and credit card enrolled in KeyBank Relationship Rewards?

If you enroll both your checking account and credit card in KeyBank Relationship Rewards, you will earn points for debit card transactions, credit card transactions, checking account activities, and opening new products and services.

If you only have a credit card enrolled, you will be limited to earning points just for credit card purchases and will not earn points for opening products and services such as savings accounts, loans, and business services. See the Relationship Rewards Point Guide (PDF) and review the columns that indicate what enrollment is required to earn points.

Earning Points

How can I earn points?

There are several ways to earn KeyBank Relationship Rewards points:

Earn points by making purchases with any of the following KeyBank credit and debit cards:

  • KeyBank Rewards Debit MasterCard®
  • KeyBank Rewards World Debit MasterCard®
  • Key2More Rewards® MasterCard® Credit Card
  • Business Rewards MasterCard® Credit Card
  • KeyBank Platinum MasterCard® Credit Card

Earn points through everyday banking activities, like receiving Online Statements, paying bills with Bill Pay, making mobile deposits or Direct Deposits, and automating payments from your account. Points can be earned per transaction and Bonus Points can be earned for the first three months enrolled in the program1.

Earn extra points by taking advantage of Shopping Deals, personalized offers based on how you use your debit or credit card(s) enrolled in Rewards. See the offers, shop at your favorite retailers, then save the extra points for redemption later.

Earn one-time Product Points by growing your relationship and opening new accounts with KeyBank.

See the complete Relationship Rewards Point Guide (PDF) for details or use our interactive Relationship Rewards Point Calculator to visualize your point potential. 

What are Bonus Points? How can I earn Bonus Points?

Bonus Points are monthly awards for making qualifying transactions.

For checking account enrollments, Bonus Points can be awarded within the first three months of enrollment1. You can earn up to 2,500 Bonus Points each month for various qualifying transactions. Plus, each month is calculated separately, so when you qualify, you could earn the bonus one, two, or three times. You may also earn 200 Bonus Points each month for the first three consecutive months after enrollment by simply making three (3) signature purchases with your debit card each month, for a possible total of 600 Bonus Points.

For credit card enrollments, Bonus Points can be awarded on an ongoing basis for qualifying transactions on certain cards. Not all credit cards are eligible for Bonus Points. See the complete Relationship Rewards Point Guide (PDF) for all of the ways to earn Bonus Points. You can also use our interactive Relationship Rewards Point Calculator to visualize your point potential.

Do I need to have a checking account at KeyBank to earn credit card points?

No, to earn points for credit card purchases, a checking account at KeyBank is not necessary. However, to earn Product Points for opening a credit card account, you must have a KeyBank checking account in good standing. In addition, to receive the Product Points for opening your credit card, you must make 5 purchase transactions within the first 60 days after account opening. All credit products are subject to credit approval.

What are Shopping Deals?

Through a partnership with MasterCard/Truaxis, KeyBank has introduced Shopping Deals as another great benefit of the KeyBank Relationship Rewards program. Based on how you shop with your credit or debit cards enrolled in KeyBank Relationship Rewards, you'll receive personalized Shopping Deals via email, Online Banking, or the Rewards redemption site—allowing you to earn even more points or redeem gift cards at a discount for your favorite retailers. Shopping Deals are available for any account.

How do Shopping Deals work?

Offers are generated based on debit or credit card transaction history and may be for the same retailer or similar retailers. Deals will be presented via weekly email, in-line with your transactions in Online Banking, or on the Rewards redemption site. Follow the steps outlined in the Deal and use the debit or credit card associated with the offer. Your Rewards account will be automatically credited with the extra points.

Where can I find available Shopping Deals?

Sign on to Online Banking and go to the Account Details screen for any account enrolled in Rewards. From there, click on the "Shopping Deals" button on the left side of the screen. This will open your Shopping Deals Center, where you can review Deals available to you.

You may also see Shopping Deals presented in-line with related transactions on the Account Details screen. Deals can also be viewed on the Rewards redemption site.

To turn off in-line viewing of Shopping deals, open the Shopping Deals window, then select "Settings" at the top. From there you can choose to "Turn Shopping Deals Off" to remove them from your view.

Is my personal information regarding Shopping Deals kept private?

These are KeyBank offers to reward you for shopping at particular retailers. KeyBank, and not the retailers, is responsible for providing you the points for the rewards program. Retailers do not receive customers' personal identifiable information from KeyBank. For more information about KeyBank's privacy policies, go to Privacy and Security.

Can I use any KeyBank credit or debit card to make purchases for Shopping Deals?

Shopping Deals require the use of the card(s) associated with the account that presents the offer. Follow the steps outlined in the Deal and use the debit or credit card associated to the account you are viewing in online banking or the rewards site. The offers are shown under the Account Details and Rewards Summary page for a specific checking account or credit card enrolled since the offers are associated only to the card(s) linked to that account. All cardholders on the account with the offer can transact and get the offer and points. Emails will indicate if the offer is for your enrolled debit or credit card.

Redeeming Rewards

I can't log on to keybankrewards.com anymore. What should I do?

As of April 1, 2014, you can now access keybankrewards.com through Online Banking, without requiring a separate username and password. To access the site:

  • Sign on to Online Banking
  • Select Account Details for any account enrolled in Rewards
  • Click "Rewards Points" for that account and you will be automatically logged on to the redemption site

If you aren't enrolled in Online Banking, learn more about the benefits and enroll now.

If you still wish to access keybankrewards.com directly, you will need to re-register your account. Visit the site and click "About the Program" to get started.

How do I redeem rewards?

To redeem your rewards:

  • Sign on to Online Banking
  • Select Account Details for any account enrolled in Rewards
  • Click "Rewards Points" for that account

You will automatically be logged on to the rewards redemption site where you can shop and redeem your rewards online.

Please wait approximately 48 hours after enrollment in KeyBank Relationship Rewards to access the site.

How can I book travel with my reward points?

Sign on to Online Banking, select Account Details for any account enrolled in Rewards and click "Rewards Points" to access the rewards redemption site. Here, you will be able to search and book your own air, hotel, car rental and trip activities online. You can pay with your points or a combination of points and your credit or debit card. Travel booking fees may apply.

Do my KeyBank Rewards points expire?

Yes, your KeyBank Rewards points expire 48 months after they are issued. Points earned with a KeyBank Private Bank MasterCard Credit Card do not expire. 

Fees

Is there a fee for the program?

The KeyBank Rewards Program2 has a low annual fee based on your account and relationship with KeyBank . The fee is based on the type of Rewards program (KeyBank Relationship Rewards or KeyBank Rewards) and the type of checking account.


KeyBank Rewards KeyBank Relationship Rewards
Account Type - Non Business Annual Fee Annual Fee
Key Privilege Select CheckingSM Fee Waived Fee Waived
Key Privilege CheckingSM Fee Waived Fee Waived
Sweep Checking Fee Waived Fee Waived
Key Private Bank Checking Fee Waived Fee Waived
Key Private Bank Money Market Checking Fee Waived Fee Waived
Key Advantage CheckingSM $30 $30
Key Coverage Checking® $30 $40
Key Express Checking® $30 $40
Key Student Checking® $30 $40
KeyBank Hassle-Free AccountSM $30 $40
Other Non-Business Checking Accounts Not Listed $30 $40
KeyBank Credit Cards

Issued by KeyBank on or after May 24, 2013, and bearing a plastic number with the first 6 digits of 524924, 519945, 552356, including KeyBank Key2More Rewards MasterCard® Credit Card, Key Private Bank MasterCard® Credit Card and KeyBank Platinum MasterCard® Credit Card

N/A Fee Waived
October 2013 (Former Elan) and October 2014 (Former HSBC) Conversion Accounts N/A Fee Waived
Account Type - Business Annual Fee Annual Fee
Key Business Rewards Checking® Fee Waived Fee Waived
KeyBank Basic Business Checking $30 $40
KeyBank Business Interest Checking® $30 $40
Key Business Sweep Fee Waived Fee Waived
Key Business Money Market Checking $30 $40
Other Business Checking Accounts Not Listed $30 $40
KeyBank Business Rewards MasterCard® Credit Card

Issued by KeyBank on or after May 24, 2013, and bearing a plastic number with the first 6 digits of 519731

N/A Fee Waived
October 2013 (Former Elan) and October 2014 (Former HSBC) Conversion Accounts N/A Fee Waived
Is there an additional fee for Shopping Deals?

There is no additional fee for taking advantage of Shopping Deals. A combination of rewards may be presented, some of which allow you to earn points; others allow you to use points.

Is there a fee for redeeming points?
No, there is no charge for redemptions.
How do I know when my annual fee will post to my account for the KeyBank Relationship Rewards program?

Annual fees are charged on the first statement cycle date after enrollment in the program, and then annually thereafter on the date the statement cycles that includes the anniversary date of enrollment within that statement period. For example, if you enrolled on 3/1/2013 and your statement cycles on the 5th of each month, your first charge will occur on 3/5/2013. The next annual charge will post to your account on your statement cycle date for the statement that includes transactions for 3/1/2014.

Still have questions?

If you're looking for more information about the rewards program, our KeyBank representatives are ready to help. Call or tweet us today.

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800-539-9056
(TDD 800-762-4833)

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