Save time, save money, get rewarded.

loading video...
  • Chapters

KeyBank's online Bill Pay is the fast, easy way to pay bills online. No need to buy paper checks and stamps when you pay by check online. Plus, with KeyBank, you can earn rewards for the bills you pay. Schedule single, recurring or future-dated payments for monthly bills or to anyone you would normally pay by check, from utilities to relatives.1

Bill Pay is fast, guaranteed – and so convenient. Try our online bill payment services once and you'll never want to write another check again.

Get started with Bill Pay today.

Enroll in Online Banking

Top Bill Pay Features


Receive your paper bills online by setting up eBills. You can view, print, pay and file your bills online, helping you manage your payments in a convenient and secure way. And it’s available at no cost to you.

Pay it Faster2

Select the "Pay it Faster" option to get online payments there the next business day or sooner.

Bill Pay Guarantee

Rest assured with the Bill Pay Guarantee* your payments will be received on-time and accurately. Learn more

KeyBank Relationship Rewards® points

Once enrolled, earn KeyBank Relationship Rewards® points with every online Bill Pay transaction, up to 1,500 points per month. Receive 2,500 bonus points each month for the first three months in the program.**

Mobile Bill Pay

Manage – add, edit, or delete – Bill Pay payees on desktop or in our mobile app

Additional features & benefits

  • The Guaranteed By Date allows you to select the exact day a payment is due and notifies you when the payment will be received.
  • The payee/payer information stays on file, so you won’t have to re-enter the information the next time a payment is due.
  • Payment history is viewable for up to 24 months – so there’s no need to store canceled checks.
  • Never forget a payment when you set up recurring payments for monthly bills. Don’t want to use autopay? Use Reminders to allow us to help you track when payments are due.
  • Save money on postage, envelopes and checks.

Quick access to your top questions

Is there a charge to use Bill Pay?

No. Online Banking Bill Pay is free. Bill Pay is a great way to save on postage. If you need to get a payment out ASAP, use our Pay it Faster1 option with same or next business day delivery date.

1 Fees apply.

I need to get a payment there ASAP, can you help?

Our expedited payment option is available for $9.95 with next business day delivery date.  You can expedite your payment by clicking the Pay it faster link after you select the Payee.
Note: Expedited Payments cannot be modified or cancelled.

Will my electronic expedited payment be applied immediately?

Electronic expedited payments are sent immediately. The payment may take up to a day to process, but will be backdated with the date you requested the expedited payment.

Why can't I see or edit my payee's address or phone number?

In some instances, you may not be able to edit the address information as KeyBank may already have a relationship with a payee and have the necessary billing information on file.

How can I make multiple payments at once?

Below your payee list, click on "Want to make more payments at a time?”. By selecting this option, it will become your default view. Note: You can switch back to paying one at a time and changing your default by clicking on “Want to make more payments at a time?“ again.

How do I access the old Bill Pay features like eBills, Bill Pay history, Pay it Faster?

Access the full Bill Pay site by selecting “Pay multiple bills” link in the Pay Bill card. You can also access it in the Manage Payee card via “Advanced Options”.

How do I edit or delete a pending Bill Pay or Transfer?

In Online Banking, upcoming activity is displayed in the account details page of each account. Select the card to edit or delete the payment. Scheduled payments can also be canceled from the Mobile App by selecting the action button and Activity icon. Select the payment you wish to cancel in the Bill Payments menu. Editing or canceling scheduled and recurring transfers set up in the Mobile app will need to be managed through Online Banking.