Key Student Loan Consultation

Laurel Road® and GradFin® brands have joined KeyBank — our experts can help you explore your options with confidence.

Whether you need to fund your education or find the right repayment or forgiveness plan, navigating student loans can be overwhelming — but you don't have to go it alone. The Key Student Loan Consultation is a free service1 that connects you directly with student loan experts who can answer your questions so you can weigh your options with confidence. 

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Expert Guidance

Schedule your free one-on-one session with a student loan specialist to understand your repayment or new student loan options.

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Tools to Take Control

Keep up with the latest student loan strategies and forgiveness programs through our newsletters and expert-led webinars.

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Ongoing Support

Make confident, informed decisions with the help of our student loan experts, available by phone or email.

Explore the right path for your student loans. 

We can help you find your path in 3 simple steps.

1

Schedule Your Consultation

2

Speak With a Specialist

3

Discuss Your Options

Schedule a Consultation

Frequently Asked Questions

For borrowers with federal student loans, or a combination of federal and private loans, our student loan experts can help you weigh your options. During your consultation, a specialist will break down your student loan profile, provide a chart on what your new loan payoff could look like, answer questions about what terms are the best for your unique situation, and answer any application questions you may have. If student loan refinancing is determined to be your best option, they can help you understand what information impacts the interest rate that you might expect to be offered on your loan refinancing. Items such as your FICO score, income level, student loan balance, and current interest rate structure can impact your offer, and your specialist can walk you through how to qualify for the lowest rates on your loans.

If you’re looking to review your financial cost for education of a current or upcoming program, our specialists will provide a funding report that will show options with federal loans, private loans, out-of-pocket costs, and if there is a funding gap.

Our student loan consultation is designed to help you explore your federal and private student loan repayment options. After you request a consultation, you'll receive an email with a link to our secure online portal where you'll be asked to provide several items to build out your profile so that your consultant can give you the most accurate assessment based on your unique situation. This information will include:

  • Types of loans that you currently hold (federal, private, direct, subsidized, unsubsidized, etc.)
  • If you have any federal loans, you will be asked to provide the My Aid Data file, which you can obtain via your studentaid.gov account
  • The balance and interest rate for each of your loans
  • Current payment schedule
  • Authorization to conduct a soft credit pull, which will not impact your credit score4

If you’re looking to discuss funding current or upcoming education, this information will be useful:

  • Whether you’re looking to discuss your own funding needs or for a dependent
  • The borrower’s current level of education (high school, undergraduate, graduate, etc.)
  • Any scholarships, grants, or other forms of funding you expect to receive
  • Any other information that might be relevant to your educational needs and plans

Once your profile is complete, you will be able to schedule your free student loan consultation.

Income-Driven Repayment (IDR) was introduced to provide federal student loan borrowers with options other than forbearance to help make monthly payments more manageable. All IDR plans adjust federal borrower’s payments based on their adjusted gross income and family size — not how much they owe. Those pursuing Public Service Loan Forgiveness (PSLF) are typically enrolled in an IDR plan.

For more information, go to the IDR page on the Federal Student Aid website.

Public Service Loan Forgiveness (PSLF) is a U.S. government program that allows eligible borrowers employed full-time at qualifying nonprofits and government entities to have their Federal Direct Loans forgiven after ten years of qualifying repayment (120 payments total), usually under an Income-Driven Repayment (IDR) plan. To be eligible for the program, you must:

  • Be employed by a qualifying nonprofit OR U.S. government organization at any level (federal, state, local, or tribal) – including U.S. military service
  • Work at least 10 years on a full-time basis for a qualifying agency or organization
  • Have Federal Direct Loans (or consolidate other federal student loans into a Direct Loan)
  • Be enrolled in a qualifying repayment plan
  • Make 120 qualifying payments

For more information, go to the PSLF page on the Federal Student Aid website.

Student Loan Articles and Resources

Student Loans

get our guide on repaying student loans. 

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Get our guide on repaying student loans.

Student Loans

find out how to check your student loan debt.

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Find out how to check your student loan debt.

student loans

learn more about how to refinance student loans.

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Learn more about how to refinance student loans.

All credit products are subject to credit approval.

IMPORTANT INFORMATION: Please note that if you refinance qualifying federal student loans, you will no longer be eligible for certain federal benefits or programs and waive your right to future benefits or programs offered on those loans, which may include, but are not limited to, Public Service Loan Forgiveness, Income-Driven Repayment plans, forbearance, or certain forgiveness options granted to Parent Plus borrowers. Please carefully consider your options when refinancing federal student loans and consult www.studentaid.gov for the most current information.

This information is provided for informational purposes only and is not intended to constitute professional financial, legal, accounting, or tax advice. KeyBank is a private national banking association and is not affiliated with, endorsed by, or acting on behalf of the United States Department of Education. We do not guarantee outcomes, estimates, availability, or timeframes. We offer an optional, complimentary service to clients who seek assistance in exploring student loan funding options.

1

The student loan consulting services are an optional and free service, and do not constitute legal, tax, investment, accounting or other professional advice. For full details, please refer to the KeyBank Student Loan Consulting Services Terms & Conditions.

2

Savings vary based on rate and term of your existing and refinanced loan(s). Refinancing to a longer term may lower your monthly payments, but may also increase the total interest paid over the life of the loan. Refinancing to a shorter term may increase your monthly payments, but may lower the total interest paid over the life of the loan. Review your loan documentation for total cost of your refinanced loan.

3

To qualify for Public Service Loan Forgiveness (PSLF), you must be employed by a U.S. federal, state, local, or tribal government or not-for-profit organization (federal service includes U.S. military service); work full-time for that agency or organization; have Direct Loans (or consolidate other federal student loans into a Direct Loan); repay your loans under an income-driven repayment plan; and make 120 qualifying payments. For full program requirements, visit: studentaid.gov/manage-loans/forgiveness-cancellation/public-service.

4

Checking your rate with KeyBank requires a soft credit pull, which generally does not affect your credit score. To proceed with an application, a hard credit pull is required and could affect your credit score. For more information, visit Consumer Financial Protection Bureau

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Find a Branch or ATM

Call Us

1-800-KEY2YOU® (539-2968)

Dial 711 for TTY/TRS

Clients using a relay service:
1-866-821-9126

Schedule an Appointment

Talk to a Branch Manager in your neighborhood.

Schedule an appointment now